Advanced Medical Support Assistant

Veterans Health Administration

Augusta (GA)

On-site

USD 48,000 - 63,000

Full time

3 days ago

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Benefits offered by this job

Paid time off

Parental leave

Child care subsidy

Federal health insurance

Federal retirement plan

Job summary

Veterans Health Administration (VHA) in Augusta, GA, seeks an Advanced Medical Support Assistant (AMSA) to coordinate referrals and support outpatient clinics. The AMSA will maintain patient communications, collect insurance data, and ensure timely appointment scheduling within an interdisciplinary care delivery model.

The role requires duties such as receptionist tasks, customer service, and adherence to privacy rules, with a focus on coordinated care across VA and non-VA providers.

Qualifications

High school diploma or GED required.
Ability to apply VA policies and procedures.
Experience with appointment scheduling and revenue processes recommended.

Responsibilities

Coordinate and manage outpatient clinic appointment schedules.
Explain and collect insurance information from veterans and eligible patients.
Screen and route phone calls, providing information per privacy rules and clinic processes.
Collaborate with PACT, specialty care, pharmacists, social workers, and other care team members to support coordinated care delivery.

Skills

Interdisciplinary teamwork

Customer service

Phone etiquette

Education

High school diploma or GED

Job description

Department: Department of Veterans Affairs

This position is located in the Veterans Health Administration (VHA), Southeast Network (VISN 7), VA Augusta Health Care System (V AAHCS) in Augusta, Georgia located in the Department/Service Name. The Advanced Medical Support Assistant (AMSA) position serves as a Consult Coordinator for Referral Coordination.

Key Responsibilities

Total Rewards of a Allied Health Professional The AMSA works collaboratively with other members of expanded health care teams (i.e., Patient Aligned Care Team (PACT), specialty care) including Community Care providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.

Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs. The AMSA works collaboratively in an interdisciplinary coordinated care delivery model within Outpatient Clinics.

The AMSA develops and maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies. Some duties include, but not limited to the following: The AMSA must possess working knowledge of clinic processes and services to function in and interact with various clinics throughout the hospital.

The employee must have knowledge of and the ability to apply policies and procedures associated with operational activities that affect workload data. The AMSA works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

The AMSA will explain the VA's mandate to collect insurance information of veterans, their families, and other eligible patients. He/she collects, scans and updates health insurance information serving a major role in the revenue process. The AMSA must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

Work Schedule: Monday - Friday 8:00am - 4:30pm Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 60815F

Requirements & Education

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR Proficiency certificate issued by a State or Territorial Board or Department of Education OR College transcript (official) Note: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $48334 – $62833/yr.

What is the application deadline?

Applications close on 2026-10-12.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.