Medical Support Assistant (Advanced)

Veterans Health Administration

Lubbock (TX)

On-site

USD 51,000 - 66,000

Full time

2 days ago

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Job summary

Veterans Health Administration in Texas is seeking a Medical Support Assistant (Advanced) to support Veterans Affairs outpatient services. The role may serve as a Clerk in a Patient Aligned Care Team (PACT) or Specialty Care Support Team.

Responsibilities include managing clinic schedules, reviewing utilization reports, coordinating access plans, processing electronic records in CPRS, and supporting team-based patient care within a 0800-1630 workday.

Qualifications

GS-6 level required for this federal role.

Responsibilities

Maintain appointment schedules for outpatient clinics and ensure proper patient care.
Review clinic utilization and assist with access contingency plans.
Schedule appointments according to VA/VHA directives and policies.
Review active/pending consults and ensure accurate disposition.
Collect and update health insurance information for revenue processes.
Integrate health/administrative data into CPRS.
Participate in team huddles and meetings to manage patient care.

Education

GS-6 grade level

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (MSA) is a highly specialized position and performs multiple duties. The incumbent may serve as a Clerk in VHA Patient Aligned Care Team (PACT) or Specialty Care Support Team.

Key Responsibilities

Total Rewards of a Allied Health Professional Duties Include but are not limited to: Responsible for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. Review the clinic utilization by using various reports and assist with clinic access contingency plans. Schedule appointments in accordance with current established VA/VHA Directives, Handbooks, policies and procedures.

Review active/pending consults, Electronic Wait List, and Recall List reports for accuracy and disposition. Collects, scans and updates health insurance information serving a major role in the revenue process. Ensure all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS).

Incumbent fully participates in the daily teamlet huddles and weekly team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the patient/workflow and sequencing of the work to meet team and patient needs. Work Schedule: Monday - Friday; 0800-1630 Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Auth Pay: Competitive salary and regular salary increases.

When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 55080-F Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at the GS-6 grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50673 – $65874/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-16.

How many openings are available?

There are 2 openings for this position.