Medical Support Assistant (Advanced)

Veterans Health Administration

Junction City (KS)

On-site

USD 54,000 - 71,000

Full time

3 days ago

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Benefits offered by this job

Paid Time Off

Federal benefits

Job summary

The VA Eastern Kansas Health Care System (EKHCS) in Kansas seeks a Medical Support Assistant (Advanced) to join the Business Office. The role provides specialized administrative patient support within an interdisciplinary care delivery model across multiple clinics and community resources.

You will coordinate with the patient care team, review appointment availability, manage secure messaging, and participate in team huddles to ensure timely, accurate patient care and proper data entry in the

Qualifications

Advanced Medical Support Assistants at this level provide specialized and expert administrative patient support within an interdisciplinary coordinated care delivery model.
Work involves specialized administrative judgment and use of clinical flow processes relating to access to care across multiple clinics, specialties, and community resources.
Coordinates with the patient care team to review clinic appointment availability to ensure schedules are monitored and adjusted as necessary.
Develops and maintains effective communication with the patient, care teams, VA centers, and other agencies, including handling secure messaging and follow-up care.
Participates in team huddles and meetings to manage patient care, share information, and follow up with the interdisciplinary team.

Responsibilities

Utilizes advanced patient systems in support of multiple clinics in an interdisciplinary model.
Sets priorities and deadlines, adjusting workflow to meet team and patient needs.
Identifies incomplete encounters and communicates findings to providers as needed.
Enters information into the electronic record and verifies accuracy of patient data.
Monitors pre-appointment information to ensure readiness for visits or procedures.

Job description

Department: Department of Veterans Affairs

The incumbent serves as a Medical Support Assistant (Advanced) in the Business Office at VA Eastern Kansas Health Care System (EKHCS).

Key Responsibilities

Advanced Medical Support Assistants at this level provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Assignments at this level include, but are not limited to: Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.

Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).

Processes incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team. Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

Identifies incomplete encounters and communicates findings to providers as needed. Assists the team to reinforce the plan of care and self-help solutions. Enters appropriate information into the electronic record. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure Manages patient systems to verify and validate accuracy and resolve issues.

Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

Total Rewards of a Allied Health Professional Work Schedule: Monday through Friday, 8:00AM to 4:30PM Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54307 – $70599/yr.

What is the application deadline?

Applications close on 2026-10-06.

How many openings are available?

There are 5 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.