Advanced Medical Support Assistant

Veterans Health Administration

Florence (AL)

Hybrid

USD 50,000 - 65,000

Full time

3 days ago

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Job summary

The Advanced Medical Support Assistant at Veterans Health Administration in Florence, Alabama works in an interdisciplinary care model in a Specialty Clinic or with PACT. You coordinate with the patient care team to review clinic utilization and prepare for patient visits.

The role requires setting priorities, managing transfers and ensuring documentation in VISTA, reviewing daily encounters, and supporting clinic appointment availability.

Qualifications

Experience coordinating care across provider teams.
Familiarity with clinic scheduling and patient transfer workflows.
Ability to communicate with patients and multiple departments.

Responsibilities

Coordinate with the patient care team to review clinic utilization.
Develop and maintain effective communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
Set priorities and deadlines, adjusting the flow to meet patient needs.
Educate providers about shared patients and transfers; document in VISTA.
Review outpatient encounters daily to prevent open items after 24 hours.
Manage clinic appointment availability to support clinic needs.

Skills

Coordination

Communication

Time management

Attention to detail

Tools

VISTA

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (MSA) works collaboratively in an interdisciplinary coordinated care delivery model in a Specialty Clinic or with Patient Aligned Care Team (PACT).

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary). Develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.

Responsible for setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs monitoring pre-appointment requirements to assure readiness for patient visit/procedure.

Evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Help coordinate the transfer of patients as needed. The incumbent assures that all transfer activity is accurately and completely documented in VISTA.

Assures that all outpatient clinic encounters are reviewed daily for completion and works directly with clinical staff, as needed, to prevent open encounters for more than 24 hours. Review all patient movements daily to assure that movements are documented correctly. Responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient.

Coordinates with the patient care team to review clinic appointment availability/utilization, to ensure that clinic schedules are closely monitored to effectively support the needs of clinics supported. All other duties as assigned. Work Schedule: Monday - Friday 8:00am - 4:30pm (Some evenings and weekends may be required based on the needs of the service) Telework: Available Virtual: This is not a virtual position.

Functional Statement #: PD61447F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $49846 – $64800/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-15.

Who is eligible to apply?

This position is open under the 'Public' hiring path.