Technical Account Manager, East Region, Advanced Materials

IMCD Group; Tennessee; Hybrid; USD 70,000 - 100,000; Full time

Job summary

IMCD Group is seeking a Technical Account Manager to be a client-facing expert helping customers maximize complex products to meet business goals. This hybrid role covers TN, KY, IN, with frequent travel up to 50% and strong emphasis on technical guidance and training.

You will provide deep technical support, drive adoption, identify upsell opportunities, and relay insights to development teams to improve products and customer satisfaction.

Qualifications

• Bachelor's degree required in a related technical field or business.
• Minimum 2 years' sales, technical, lab, or customer support experience.
• Strong technical aptitude with the ability to translate complex tech to non-technical audiences.
• Excellent written and verbal communication; strong analytical and problem-solving skills.
• Proficient with MS Office (Excel, PowerPoint).
• Ability to manage time and prioritize effectively.

Responsibilities

• Serve as main contact for existing core accounts in the designated territory.
• Conduct frequent planned visits with key customers.
• Provide deep technical support, troubleshoot, and guide product implementation.
• Identify upsell opportunities and align tech with business goals.
• Support sales by highlighting features and driving adoption.
• Relay customer feedback to development teams to improve products.
• Educate clients on effective product usage through training sessions.

Skills

Technical aptitude

Communication skills

Problem solving

Relationship management

MS Excel / PowerPoint

Time management

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutions that allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025, with over 5,200 employees, IMCD realised revenues of EUR 4,779 million. IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element, Element [E]

IMCD has introduced a new, missing element to the chemical periodic table - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

What we are looking for:

The Technical Account Manager role is a client-facing expert that ensures clients successfully use complex products to meet business goals. This role acts as a trusted advisor for technical support, proactive problem-solving, training, and driving satisfaction, retention, and growth through strategic guidance and deep product knowledge.

This position must be within the following territory: TN, KY, IN (preferably TN)

Key responsibilities:

• Serves as the main point of contact for existing core accounts in a designated territory and identifies new targets for growth.
• Conduct frequent planned visits, interacting on a recurrent basis with key customers.
• Provides deep technical support, troubleshoots issues, and guides clients on product implementation, configuration, and best practices.
• Proactively identify opportunities for clients to gain more value, suggest upgrades, and align technology with business objectives.
• Support sales efforts by highlighting features, driving adoption, and identifying upsell/cross-sell opportunities.
• Act as a conduit for customer feedback, relaying insights to development teams to improve products.
• Educate clients on effective product usage, often through dedicated training sessions.

Required qualifications and skills:

Education

Bachelor’s degree required with a preferred area of study in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree.

Experience

Minimum 2 years’ sales, technical, lab, customer support, or inside sales experience.

Knowledge, Skills & Abilities

• Strong technical aptitude in relevant products/industry.
• Excellent written and verbal communication skills with the ability to translate technical information to non-technical audiences.
• Problem solving and analytical skills.
• Relationship management and interpersonal skills.
• Proficiency with Microsoft Office (MS Excel and MS PowerPoint in particular).
• Strong time management skills and the ability to prioritize work.

Preferred Qualifications

• Experience selling chemical or technical products.
• Experience with distribution sales.
• Experience with Salesforce.

Work Environment & Physical Requirements

This role is hybrid, rotating between in-office and remote work environments. Access to reliable internet is a requirement.

This position requires up to 50% travel. Frequent travel is both local and outside the local area. Some travel is overnight.

This position has no supervisory responsibilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.