Technical Account Manager: Advanced Materials

IMCD Deutschland GmbH & Co KG; New York, Northern (NY, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

IMCD US, LLC is seeking a Technical Account Manager in the Advanced Materials unit to serve as a client-facing expert helping customers optimize complex products to meet business goals.

You will conduct visits, provide technical support, guide product implementation, and identify upsell opportunities while collaborating with sales and development teams to drive growth. Travel up to 50% and a hybrid work setup are expected.

Qualifications

• Bachelor’s degree required with a preferred area of study in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree.
• Minimum 2 years’ sales, technical, lab, customer support, or inside sales experience.
• Strong written and verbal communication skills; translate technical information to non-technical audiences.

Responsibilities

• Serves as the main point of contact for existing core accounts in a designated territory and identifies new targets for growth.
• Conduct frequent planned visits, interacting with key customers on a recurrent basis.
• Provides deep technical support, troubleshoots issues, and guides clients on product implementation, configuration, and best practices.
• Proactively identify opportunities for clients to gain more value, suggest upgrades, and align technology with business objectives.
• Support sales efforts by highlighting features, driving adoption, and identifying upsell/cross-sell opportunities.
• Act as a conduit for customer feedback, relaying insights to development teams to improve products.
• Educate clients on effective product usage, often through dedicated training sessions.
• Grows earnings per designated sales goals.

Skills

Technical aptitude

Relationship management

Communication

Problem solving

Time management

Education

Bachelor’s degree in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree

Tools

Salesforce

MS Excel

Job description

Technical Account Manager: Advanced Materials

Technical Account Manager: Advanced Materials Business Unit

This role most reside in the Philadelphia or New York area.

About IMCD US, LLC

IMCD is creating a world of opportunity as a global leader in the formulation, sales and distribution of specialty chemicals and ingredients.Our story can be traced back to a small group of companies that came together in 1995 with a vision for the industry.

Today, guided by the entrepreneurial spirit of our founders, we operate in more than 60 countries across six continents and proudly employ over 5,200 professionals. Our aim is to help our suppliers simplify and grow their business operations through our extensive local networks, market intelligence and technical expertise. Our customers benefit from direct access to a large portfolio of high-quality products, avoiding the complexity of dealing with multiple points of contact.

As a responsible distributor of specialty chemicals, our strategy for growth is underpinned by balancing the needs of our people, the environment, and the communities within which we operate. We are rightfully proud of our team's diversity, which draws from a range of backgrounds and nationalities, and enables us to benefit from fresh perspectives and ways of problem-solving.

Position Summary

The Technical Account Manager role is a client-facing expert that ensures clients successfully use complex products to meet business goals. This role acts as a trusted advisor for technical support, proactive problem-solving, training, and driving satisfaction, retention, and growth through strategic guidance and deep product knowledge.

Essential Job Functions

• -Serves as the main point of contact for existing core accounts in a designated territory and identifies new targets for growth.
• -Conduct frequent planned visits, interacting on a recurrent basis with key customers.
• -Provides deep technical support, troubleshoots issues, and guides clients on product implementation, configuration, and best practices.
• -Proactively identify opportunities for clients to gain more value, suggest upgrades, and align technology with business objectives.
• -Support sales efforts by highlighting features, driving adoption, and identifying upsell/cross-sell opportunities.
• -Act as a conduit for customer feedback, relaying insights to development teams to improve products.
• -Educate clients on effective product usage, often through dedicated training sessions.
• -Growsearnings per designated sales goals.

Qualifications

Education

• Bachelor’s degree required with a preferred area of study in Business Administration, Marketing, Chemistry, Chemical Engineering, Materials Science, or related technical degree.

Experience

• Minimum 2 years’ sales, technical, lab, customer support, or inside sales experience.

Knowledge, Skills & Abilities

• Strong technical aptitude in relevant products/industry.
• Excellent written and verbal communication skills with the ability to translate technical information to non-technical audiences.
• Problem solving and analytical skills.
• Relationship management and interpersonal skills.
• Proficiency with Microsoft Office (MS Excel and MS PowerPoint in particular).
• Strong time management skills and the ability to prioritize work.

Preferred Qualifications

• Experience selling chemical or technical products.
• Experience with distribution sales.
• Experience with Salesforce.

Work Environment & Physical Requirements

• This role is hybrid, rotating between in-office and remote work environments. Access to reliable internet is a requirement.
• This position requires up to 50% travel. Frequent travel is both local and outside the local area. Some travel is overnight.
• This position has no supervisory responsibilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.