Advanced Consumer Loan Servicing Specialist

Columbia Banking System; Tacoma (WA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition assistance

Life insurance

Disability insurance

Paid vacation

Sick days

Volunteer days

Holidays

Job summary

Columbia Bank in Tacoma, WA is seeking a Loan Servicing Specialist to manage complex retail loan servicing workflows, including payments processing, lien perfection, escrow support, and ledger reconciliation. This role requires initiative and expert knowledge of lending documents and regulatory updates.

You will coach teammates, respond to escalations, and collaborate across departments to improve processes.

Qualifications

• Demonstrated math, analytical, multi-tasking and problem-solving skills.
• Advanced knowledge of consumer loans, policies and procedures.
• Proficient with Word, Excel and loan servicing systems.

Responsibilities

• Monitor complex retail loan servicing workflow and assist team.
• Process loan payments, data entry, lien perfection, escrow/tax support, reconciliations.
• Provide subject matter expertise and escalate as needed; respond to customer inquiries.

Skills

Advanced math

Analytical thinking

Multi-tasking

Problem solving

Education

H.S. Diploma/GED (preferred)

Associate or higher degree in business/finance (preferred)

Tools

Word

Excel

Loan servicing systems

Job description

Columbia Bank in Tacoma, WA is seeking a Loan Servicing Specialist to manage complex retail loan servicing workflows, including payments processing, lien perfection, escrow support, and ledger reconciliation. This role requires initiative and expert knowledge of lending documents and regulatory updates.

You will coach teammates, respond to escalations, and collaborate across departments to improve processes.