Senior Consumer Loan Servicing Specialist

Columbia Bank; Tacoma (WA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Paid time off

Job summary

Columbia Bank in Tacoma, WA seeks an experienced Loan Support Specialist to manage complex retail loan servicing workflows, process payments, and maintain accurate documentation. You will act as a subject matter expert, support leadership with metrics, and collaborate across teams to resolve issues.

The role emphasizes high‑volume, deadline‑driven work, excellent customer service, and adherence to banking regulations. Onsite work in Tacoma with competitive benefits is offered.

Qualifications

• Must have strong mathematical, analytical and problem‑solving abilities.
• Experience with consumer loan products, regulations and procedures.

Responsibilities

• Monitor complex retail loan servicing workflow and assist other loan support specialists.
• Process loan payments and perform data entry and ledger reconciliation.
• Provide subject matter expertise and train others as needed.
• Respond to escalations and communicate with leadership on department activity.

Skills

Advanced math

Analytical thinking

Multi‑tasking

Problem solving

Communication skills

Customer service

Education

HS Diploma/GED

Associate/Bachelor in business

Finance or accounting related degree

Tools

Word

Excel

Loan servicing systems

Job description

Columbia Bank in Tacoma, WA seeks an experienced Loan Support Specialist to manage complex retail loan servicing workflows, process payments, and maintain accurate documentation. You will act as a subject matter expert, support leadership with metrics, and collaborate across teams to resolve issues.

The role emphasizes high‑volume, deadline‑driven work, excellent customer service, and adherence to banking regulations. Onsite work in Tacoma with competitive benefits is offered.