Senior Loan Operations Leader — Service & Strategy

Columbia Bank; Phoenix (AZ); On-site; USD 100,000 - 130,000; Full time

Job summary

Columbia Bank is seeking a Senior Loan Servicing Manager to lead a professional team within loan operations. You will design and maintain systems for accurate daily processing, ensure regulatory compliance, and protect the loan portfolio.

Responsibilities include budgeting, staff coaching, vendor management, and driving continuous improvement. The role requires 7–10 years in lending and supervisory experience, with strong leadership and analytical skills. Occasional travel may be required.

Qualifications

• 7-10 years of lending industry or bank operations experience.
• 7-10 years of supervisory/management experience.
• Knowledge of complex loan docs, structuring, and servicing procedures.
• Strong leadership, organizational, analytical, and communication skills.
• Planning, project management, and continuous improvement skills.
• Advanced proficiency in LaserPro and banking software.

Responsibilities

• Design, implement, and maintain systems for efficient daily operations.
• Manage department budget and monitor expenses with reports to leadership.
• Ensure compliance with policies, regulations, and risk controls.
• Coach staff and deliver performance reviews; manage vendor relationships.
• Lead strategic initiatives and change management within loan operations.
• Oversee quality control and continuous improvement in servicing processes.

Skills

Lending operations

Supervisory experience

Loan documentation

Leadership

Project management

Process improvement

Banking technology

LaserPro

Excel

Tools

LaserPro

Banking software

Microsoft Word

Microsoft Excel

Job description

Columbia Bank is seeking a Senior Loan Servicing Manager to lead a professional team within loan operations. You will design and maintain systems for accurate daily processing, ensure regulatory compliance, and protect the loan portfolio.

Responsibilities include budgeting, staff coaching, vendor management, and driving continuous improvement. The role requires 7–10 years in lending and supervisory experience, with strong leadership and analytical skills. Occasional travel may be required.