Advanced Clerical Specialist — Admin & Data Entry

County of Portage; Ravenna (OH); Vor Ort; USD 34.000 - 46.000; Vollzeit

Zusammenfassung

Kids for the Future is seeking an administrative support specialist to assist supervisors, staff attorneys, and caseworkers in producing complex documents and managing client inquiries. The role requires strong Word processing, data entry, and organizational skills to handle contracts, notices, and case materials.

Responsibilities include scheduling, document routing, intake assistance for SNAP/TANF/Medicaid, and maintaining filing and mail operations.

Qualifikationen

• Associate's degree preferred or five years related experience.
• Must type 40 wpm with 90% accuracy demonstrated through testing.
• Must possess a valid Ohio driver’s license.
• Experience with Microsoft Office and document production.

Aufgaben

• Provide direct support to administrator, supervisors, and caseworkers by operating high-level word processing systems within Microsoft Office to produce complex administrative/technical, legal, and/or medical documents including contracts, business correspondence, charts, graphs, spreadsheets, etc.
• Assist Eligibility Specialists by handling all initial inquiries made by clients: answering telephones, checking voice mail and greeting people who enter agency and determine reason for visit/phone call
• Provide support on Customer Service queue via Shared Services Line if queue is created
• Schedule appointments, interviews and/or hearings; enter appointments and document in appropriate systems based on division and program
• Research mail, send notices as needed, request information from clients, and other similar duties
• Prepare and scan documents into the Digital Imaging System; route documents to appropriate workers and case banks
• Route and log all applications that come into the agency
• Make copies and mail all outgoing mail for employees that are working remote; make copies for PA workers, supervisors, managers, and general public as requested
• Assist/advise people applying for SNAP, TANF, Medicaid, PRC, Day Care, etc.; check applications for completeness and research them in appropriate computer systems
• Assist the general public with information about our programs and services
• Assist medical service providers by researching directory information in state/local computer system
• Enter Data and Journal Notes into Case Management systems
• Evaluate requests for NET (non-emergency transportation) services and determine eligibility
• Utilize reporting tools to review, analyze, and report out statistics on a daily, weekly, and monthly basis
• Obtain copies of Court orders needed to maintain the case file
• May support other Clerical Specialist 4s in the agency when immediate needs arise
• Operate a motor vehicle as needed to perform the essential functions
• Perform other related duties as assigned

Kenntnisse

Typing 40 wpm

MS Office

Data entry

Communication skills

Customer service

Ausbildung

2 Year Degree

Jobbeschreibung

Kids for the Future is seeking an administrative support specialist to assist supervisors, staff attorneys, and caseworkers in producing complex documents and managing client inquiries. The role requires strong Word processing, data entry, and organizational skills to handle contracts, notices, and case materials.

Responsibilities include scheduling, document routing, intake assistance for SNAP/TANF/Medicaid, and maintaining filing and mail operations.