Child Support Case Support Specialist

Kings-County; Hanford (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

Kings County Child Support Services seeks a dedicated Child Support Assistant to support reception, mail handling, document processing, and basic case-management tasks. The role emphasizes accurate data entry, records management, and timely communication with the public and staff.

The position requires basic clerical experience, attention to detail, and a commitment to professional, courteous service. Eligibility lists may be established for future vacancies.

Qualifications

• Public contact experience in clerical or customer service roles.
• Ability to handle front desk reception and mail/document processing.
• Familiarity with file management and records retention.

Responsibilities

• Greet visitors and provide information on child support services.
• Handle mail, scans, and document routing to appropriate staff.
• Answer calls and emails; manage appointment scheduling.
• Maintain and organize case files and filing systems.
• Perform data entry and basic case-management support.
• Provide training and onboarding assistance to new staff.
• Attend meetings and stay updated on program policies.

Skills

Customer service

Records management

Data entry

Phone & email handling

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office

Email systems

Job description

Kings County Child Support Services seeks a dedicated Child Support Assistant to support reception, mail handling, document processing, and basic case-management tasks. The role emphasizes accurate data entry, records management, and timely communication with the public and staff.

The position requires basic clerical experience, attention to detail, and a commitment to professional, courteous service. Eligibility lists may be established for future vacancies.