Advanced CIP Field Specialist - Tech Solutions Pro

Ricoh USA, Inc.

Parsippany-Troy Hills (NJ)

On-site

USD 37,000 - 48,000

Full time

8 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

401K plan

Paid vacation & holidays

Tuition assistance

Job summary

Ricoh USA, Inc. in Parsippany, NJ is seeking a Field Specialist I, Advanced CIP to deliver strategic analysis and consultative support while servicing Ricoh products and solutions on client sites.

The role demands advanced technical skills, independent work, and leadership in resolving complex issues, with significant travel and strong time-management abilities. Ricoh offers comprehensive benefits and ongoing professional development.

Qualifications

Requires valid state driver’s license and auto insurance for extensive personal vehicle use.
High School diploma required; electronics/computers/mechanics and basic networking experience desirable.
Meets Tech Services Training requirements per manager.

Responsibilities

Provide advanced solutions services: configuring, installing, troubleshooting, networking, maintaining, and training.
Lead others in technical or problem-sharing efforts; resolve high-end product issues.
Manage time and schedule effectively; support multiple solutions.
Maintain logs, reports, and required administrative tasks.

Skills

Leadership

Time management

Communication

Problem solving

Self-motivation

Confidential information handling

Multi-tasking

Advanced technical skills

Education

High School Diploma

Electronics/Computers coursework

Tools

Microsoft Office

Job description

Ricoh USA, Inc. in Parsippany, NJ is seeking a Field Specialist I, Advanced CIP to deliver strategic analysis and consultative support while servicing Ricoh products and solutions on client sites.

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