Field Specialist I, Advanced CIP

Ricoh USA, Inc.; Columbus (OH); On-site; USD 35,239 - 37,195; Full time

Benefits offered by this job

Medical, dental, and life insurance

401K and HSA investments

Tuition assistance programs

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is seeking a Field Services professional based in Columbus, OH. This role requires advanced technology skills to provide support for various company products, manage customer relationships, and execute workload management tasks. In addition to technical responsibilities, the position emphasizes customer service and business development. Candidates should have a high school diploma and considerable experience in the relevant areas.

The job includes extensive travel, meeting productivity levels, and adhering to company policies. A broad range of benefits, including medical insurance, retirement plans, and tuition assistance, is offered.

Qualifications

• Valid state driver's license and required auto insurance.
• Desired experience in computers, electronics, networking, and printing software.
• Certification as per Technology Services Training Role Inventory.

Responsibilities

• Perform advanced solutions skill services on various products.
• Manage customer relationships and promote Ricoh's support functions.
• Execute workload management and maintain logs.

Skills

Advanced technology skills

Multi-tasking

Problem-solving

Customer service skills

Advanced Microsoft Office skills

Education

High school diploma

Courses in electronics/mechanics

Job description

Job Description

This position requires advanced level technology skills to work independently and provide strategic analysis and consultative support for servicing, maintaining, repairing, and developing solutions for a wide variety of company products and services. It also includes new business development and various support and solution functions as assigned or developed.

Job Duties and Responsibilities

Technical

• Perform advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in the area of expertise on a wide variety of products and services.
• Serve as a consultant and strategic professional, solving high‑end product and repetitive problems/issues.
• Lead others in technical or problem‑sharing efforts; instruct on processes and demonstrate leadership in handling complex situations.
• Proactively seek volume‑building opportunities to increase utilization of Ricoh equipment, supplies, and services.
• Assemble, adjust, maintain, and share expertise on products according to specifications and documentation; perform the same for equipment operations.

Customer Services

• Understand and promote Ricoh’s support functions and offerings; anticipate and manage customer needs across all area levels.
• Manage own time and schedule and assist others in supporting multiple solutions time/schedule.
• Maintain and lead productive professional relationships with all customers and Ricoh personnel, contributing to overall team success.

Manage Workload

• Execute all required workload management and call‑handling procedures using current field call management requirements.
• Perform a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods.

Administrative

• Maintain a full workload, meeting response times, repair times, quality objectives, and cost control metrics.
• Comply with all company policies and complete administrative tasks accurately and timely, assisting others as required.
• Maintain required logs, processes and reports as assigned.
• Record all time and activity in the proper tracking system.
• Maintain a car stock and/or customer on‑site inventory as assigned or necessary.

Results

• Achieve expected productivity levels associated with the assigned workload and experience level.
• Actively participate in Ricoh Extra Value program opportunities as defined (CS212, etc.) and bill accordingly.
• Perform other duties as assigned.

Qualifications (Education, Experience and Certifications)

• Valid state driver’s license and the minimum level of auto insurance coverage required by Ricoh policy for positions involving extensive vehicle use.
• High school diploma; completed courses and experience involving computers, electronics, mechanics, basic networking, connectivity, and printing software applications are desired.
• Meet the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
• Follow this link for the certification requirement document: https://rworld.ricoh-usa.com/docs/DOC-766716

Knowledge, Skills and Abilities

• Goal‑oriented, self‑motivated, and committed to ongoing self‑development and the development of others.
• Effectively handle highly confidential information.
• Possess advanced multi‑tasking and prioritizing skills.
• Identify problems, opportunities, and develop solutions.
• Possess required organizational, interpersonal, and verbal communication skills.
• Adept at avoiding and resolving conflict effectively; display a high level of professionalism in difficult circumstances and overcome considerable technical, customer, and logistical obstacles.
• Require advanced use of Microsoft Office and associated applications and/or systems.

Working Conditions, Mental and Physical Demands

• Extensive travel in an automobile between customer locations is usually required; travel may be by foot in a limited urban area. All travel may occur in a wide variety of weather conditions and may include working outdoors.
• Occasional overnight travel may be required.
• Move objects on wheels up to 400 pounds and lift objects up to 50 pounds; frequent stooping, bending, squatting, and kneeling are required.
• Require dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
• Shift work, overtime, stand‑by and/or on‑call may be required.
• Work has periodic stress related to deadlines, performance expectations, and an increased volume of service calls.

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Many other benefits enhance health, wellness, and personal and professional development.

Job Information

Job Identification: 7530

Job Category: Field Services

Posting Date: 2026-06-11T15:36:09+00:00

Degree Level: Trade School

Job Schedule: Full time

Location: Columbus, OH, United States

Salary Range: $25.58 - $27.00

Driving Requirements: Personal Vehicle

Sign‑on Bonus: No