Advanced CIP Field Specialist — Independent Tech Expert

Ricoh USA, Inc.; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K

Tuition assistance

Paid vacation

Job summary

Ricoh USA, Inc. in Phoenix, AZ is seeking a Field Specialist I, Advanced CIP to independently analyze, configure, install and support advanced solutions across Ricoh products and services.

You will lead when needed, train staff, manage time, and pursue opportunities to increase equipment utilization while maintaining logs and reports. A high school diploma, valid driver's license, and willingness to travel are required, with strong technical and communication skills.

Qualifications

• Requires advanced technical skills to analyze, configure, install, troubleshoot and train on a wide variety of Ricoh products and services.
• Leads others in problem-solving and shares expertise across teams; demonstrates professionalism in complex situations.
• Maintains logs, processes and reports; manages time and schedules to support multiple solutions and customers.

Responsibilities

• Performs advanced solution services: configuring, installing, troubleshooting, networking and training.
• Acts as consultant/strategic professional; resolves high-end product and service issues.
• Leads, mentors and supports others in technical and process tasks.

Skills

Advanced technology

Field service

Leadership

Multi-tasking

Customer service

Education

High School Diploma

Tools

Microsoft Office

Computer networking

Job description

Ricoh USA, Inc. in Phoenix, AZ is seeking a Field Specialist I, Advanced CIP to independently analyze, configure, install and support advanced solutions across Ricoh products and services.

You will lead when needed, train staff, manage time, and pursue opportunities to increase equipment utilization while maintaining logs and reports. A high school diploma, valid driver's license, and willingness to travel are required, with strong technical and communication skills.