Advanced Banking Support Specialist

Randstad; Brea (CA); On-site; USD 38,000 - 45,000; Full time

Job summary

A staffing and recruiting agency is seeking a customer service representative in Brea, California. Responsibilities include assisting customers with account inquiries and handling complex calls. The ideal candidate must have at least 2 years of recent call center experience and strong communication and problem-solving skills. This position requires a high school diploma or equivalent and involves cross-selling financial products when appropriate.

Qualifications

• 2 years recent call center experience required.
• Advanced knowledge of the organization, products and/or services.

Responsibilities

• Assist customers with questions or issues regarding their accounts.
• Handle customer calls with more complexity.
• Research issues or transfer to a research function.

Skills

Good communication skills

Problem-solving skills

Customer service experience

Education

High school diploma, GED, or equivalent certification

Job description

A staffing and recruiting agency is seeking a customer service representative in Brea, California. Responsibilities include assisting customers with account inquiries and handling complex calls. The ideal candidate must have at least 2 years of recent call center experience and strong communication and problem-solving skills. This position requires a high school diploma or equivalent and involves cross-selling financial products when appropriate.