Platform Support Analyst I

Thetradedesk; Los Angeles (CA); On-site; USD 48,200 - 88,300; Full time

Benefits offered by this job

Comprehensive healthcare

401k plan with company match

Employee Stock Purchase Plan

Job summary

The Trade Desk in Los Angeles is looking for a Technical Support Representative to resolve platform issues and assist clients with technical requests. Responsibilities include troubleshooting, providing training, and improving client communication.

Ideal candidates should have a Bachelor’s degree, at least 3 years of relevant experience, and AdTech knowledge. The position offers a competitive salary and comprehensive benefits.

Qualifications

• 3+ years relevant work experience as a technical support representative.
• 2+ years of AdTech experience.
• Experience in troubleshooting and problem-solving.

Responsibilities

• Support platform issues and ensure SLAs are met.
• Troubleshoot technical support requests.
• Coordinate training on support-related tools.

Skills

Analytical problem-solving

Technical support experience

Strong SQL skills

Client-facing skills

Use of AI tools

Time management skills

Education

Bachelor’s Degree or relevant experience

Tools

Salesforce

Jira

Excel

Job description

What you'll do:

• Support forplatformissues; ensuring that incidents within our platform or tools are addressed within established SLAs
• Multi-task, manage, and resolvetechnicalsupport requests
• Problem-solving and troubleshooting
• Executingstoredprocedures and querying our database using SQL.
• Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform.
• Take initiative to develop innovative and immediateremediesto satisfy client needs while advocating for more permanentsolutionswith our Engineering or Product Teams where needed.
• Contribute to the company’s Knowledge Base by creating and managing newdocumentationwhile improving existingdocumentation.
• Coordinate in-depth training on support-related tools and processes.
• One to one mentoring and helping team membersontechnical case work.
• Ensure trackability on allcase and project work, toprovidedata driven insights to the business.
• Use AI tooling toassistwith daily tasks andto helpidentifyareaswhere support could improve workload reduction
• Work with clients to help address issues and areas of frustration
• Lighton-call/after-hourssupport.

Who you are:

• Bachelor’s Degree from a four-year university or relevant substitute experience
• 3+years relevant work experience as atechnicalsupport representative in a small or medium sized business
• 2+ years of AdTech experience (Advancedknowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms)
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionallyand cross-regionally as part of an agile Global team.
• Strong client facing skills with the ability toassistin de-escalatingissues
• StrongSQL and HTML experience
• Advanced MS Excel skills: ability to draw insights from large datasets, use of pivot tables, formulas, etc.
• Ability to useindependent judgement, decision-making, and unique approachestoroutinelytroubleshootproblems related toAdTechand user experienceissues.
• Effective time management skills – ability to prioritize and meet deadlines
• Outstanding written and verbal communication skills, includinganability to explain complex subjects to a non-technical audience.
• Proficient in AI tools
• Lighton-call/after-hourssupport.

Bonus Traits:

• Experience in one of more of the following Salesforce, Jira, Confluence, Postman, Vertica, SSMS, Tableau
• Experience with one or more ofthe followingAdTechspecific troubleshooting skills: offline attribution, tracking tags, pixels, html5 creatives, discrepancies, campaign troubleshooting/optimization
• Experience in agile/scrum or related collaborative workflow #LI-LM2

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave.

Base Salary: $48,200 — $88,300 USD.

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at [e-mail] to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.