Platform Support Analyst I

Thetradedesk; New York (NY); On-site; USD 48,000 - 88,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Disability coverage

Life insurance

Paid time off (up to 120–160 hours in

Paid holidays (13)

Stock Purchase Plan

Job summary

The Trade Desk is seeking a Platform Support Analyst in New York to help our Business Teams deliver excellent platform experiences. You will work with Customer Service, Engineering, Product Managers, and Technical Account Managers to drive improvements and support the trading platform.

Responsibilities include incident management, troubleshooting, SQL queries, and knowledge-base development. Bonus traits include familiarity with Salesforce, Jira, and Tableau, with competitive benefits and

Qualifications

• Bachelor’s degree or four-year university or relevant substitute experience.
• 3+ years relevant work experience as a technical support representative in a small or medium-sized business.
• 2+ years of AdTech experience (RTB, DSPs, ad exchanges, aggregators, ad servers, optimization platforms).
• Outstanding troubleshooting, analytical, and problem-solving abilities with cross-functional collaboration in a Global agile team.
• Strong client-facing skills with de-escalation ability.
• Strong SQL and HTML experience; advanced MS Excel for data insights.
• Able to use independent judgment and provide data-driven problem solving.
• Proficient in AI tools; capable of light on-call/after-hours support.

Responsibilities

• Support for platform issues and incidents within SLAs.
• Multi-task, manage, and resolve technical support requests.
• Problem solving and troubleshooting across systems.
• Execute stored procedures and query databases using SQL.
• Maintain ticketing system and resolve platform issues.
• Develop innovative, temporary remedies and propose permanent fixes with Eng/PM teams.
• Contribute to Knowledge Base and documentation.

Skills

Technical support experience

AdTech experience

SQL

HTML

Client facing

Troubleshooting

MS Excel

AI tools

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Jira

Confluence

Postman

Vertica

SSMS

Tableau

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more.
Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

As a Platform Support Analyst, you will use your customer-facing skills, relationship-building skills, and technical competence to help our Business Teams have excellent Platform experiences and provide top notch Platform Support. This role is for highly motivated, customer-centric, and self-directed individuals, who are interested in learning and supporting a groundbreaking media buying platform built for the open internet. Responsibilities include developing positive relationships with multi-functional partners such as Customer Service, Engineering, Product Managers, Technical Account Managers, and more to help facilitate platform improvements and drive customer experience. There is plenty of room for advancement in this role within the department or otherwise within our company.

What you'll do:

• Support forplatformissues; ensuring that incidents within our platform or tools are addressed within established SLAs
• Multi-task, manage, and resolvetechnicalsupport requests
• Problem-solving and troubleshooting
• Executingstoredprocedures and querying our database using SQL.
• Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform.
• Take initiative to develop innovative and immediateremediesto satisfy client needs while advocating for more permanentsolutionswith our Engineering or Product Teams where needed.
• Contribute to the company’s Knowledge Base by creating and managing newdocumentationwhile improving existingdocumentation.
• Coordinate in-depth training on support-related tools and processes.
• One to one mentoring and helping team membersontechnical case work.
• Ensure trackability on allcase and project work, toprovidedata driven insights to the business.
• Use AI tooling toassistwith daily tasks andto helpidentifyareaswhere support could improve workload reduction
• Work with clients to help address issues and areas of frustration
• Lighton-call/after-hourssupport.

Who you are:

• Bachelor’s Degree from a four-year university or relevant substitute experience
• 3+years relevant work experience as atechnicalsupport representative in a small or medium sized business
• 2+ years of AdTech experience (Advancedknowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms)
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionallyand cross-regionally as part of an agile Global team.
• Strong client facing skills with the ability toassistin de-escalatingissues
• StrongSQL and HTML experience
• Advanced MS Excel skills: ability to draw insights from large datasets, use of pivot tables, formulas, etc.
• Ability to useindependent judgement, decision-making, and unique approachestoroutinelytroubleshootproblems related toAdTechand user experienceissues.
• Effective time management skills – ability to prioritize and meet deadlines
• Outstanding written and verbal communication skills, includinganability to explain complex subjects to a non-technical audience.
• Proficient in AI tools
• Lighton-call/after-hourssupport.

Bonus Traits:

• Experience in one of more of the following Salesforce, Jira, Confluence, Postman, Vertica, SSMS, Tableau
• Experience with one or more of the followingAdTechspecific troubleshooting skills: offline attribution, tracking tags, pixels, html5 creatives, discrepancies, campaign troubleshooting/optimization
• Experience in agile/scrum or related collaborative workflow #LI-LM2

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location.

All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note:

Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at [e-mail] to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is

$48,200 — $88,300 USD