ADR Case Manager: Expert Case Coordination & Client Service

JAMS; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

JAMS is seeking a Case Manager to provide essential administrative and operational support to panelists handling arbitrations and mediations. You will ensure smooth case management processes, maintain records, and support client relationships throughout the ADR lifecycle.

The role emphasizes proficiency in ADR workflows, strong communication, and the ability to manage multiple tasks in a fast-paced environment, with opportunities to grow within the ADR practice teams.

Qualifications

• Bachelor's degree in Business, Operations, Management, or related field required or preferred.
• 2-4 years of working in case management.
• 2-4 years of working in legal and client service role.
• 1-3 years for internal candidates as Case Coordinator or similar position.
• Proficiency in ADR processes including mediation, arbitration and court references.
• Knowledge of panelists’ proficiency and preferences in the local Resolution Center (RC).
• Computer literate and proficient in all software programs required for the position.
• Written and verbal communication skills.
• Emotional intelligence and adaptability under pressure.
• Ability to organize, prioritize, and manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Manages case files, maintains accurate records and ensures all case-related documents are up to date.
• Prepares and distributes panelist lists in response to arbitration filings or client requests.
• Schedules and coordinates hearings, conference calls, and other case-related activities.
• Provides exceptional client service by responding promptly to inquiries and website information requests.
• Supports assigned panelists with basic administrative tasks related to their ADR practices; ensures timely follow-up on case-related actions.
• Monitors case timeliness and deadlines; ensures all milestones are met.
• Communicates effectively with clients, panelists, and team members to resolve questions or issues.
• Engages in learning opportunities to expand knowledge of company processes and tools for case management systems.
• Builds foundational knowledge of ADR practices and procedures through training and hands-on experience.
• Other duties as assigned within similar scope.

Skills

Case management

Legal & client service

ADR knowledge

Communication skills

Organizational skills

Emotional intelligence

Multitasking

Education

Bachelor's Degree in Business, Operations, Management, or related field

Tools

Case management software

Job description

JAMS is seeking a Case Manager to provide essential administrative and operational support to panelists handling arbitrations and mediations. You will ensure smooth case management processes, maintain records, and support client relationships throughout the ADR lifecycle.

The role emphasizes proficiency in ADR workflows, strong communication, and the ability to manage multiple tasks in a fast-paced environment, with opportunities to grow within the ADR practice teams.