ADR Case Manager: Smooth Arbitration & Client Success

JAMS; Atlanta (GA); On-site; USD 60,000 - 72,000; Full time

Job summary

The Case Manager at JAMS provides vital administrative and operational support to panelists who handle arbitrations and mediations, ensuring smooth case management processes and positive client experiences.

With 2-4 years in case management and legal client service, you will manage files, coordinate hearings, respond to inquiries, and help your ADR team maintain timely milestones in a fast-paced environment at our Atlanta office.

Qualifications

• Bachelor’s degree in business, operations, management, or related field.
• 2-4 years of working in case management.
• 2-4 years of working in legal and client service role.
• 1-3 years for internal candidates, proven ability as a Case Coordinator or similar position.
• Proficiency in ADR processes including mediation, arbitration and court reference matters.
• Knowledge of panelists’ proficiency, practice areas and preferences in the local Resolution Center.
• Computer literacy and proficiency in all software programs required for the position.
• Written and verbal communication skills.
• Emotional intelligence and adaptability under pressure.

Responsibilities

• Manages case files, maintains accurate records and ensures all case-related documents are up to date.
• Prepares and distributes panelist lists in response to arbitration filings or client requests, in partnership with local management and ADR teams.
• Schedules and coordinates hearings, conference calls, and other case-related activities to meet client and panelist needs.
• Provides exceptional client service by responding promptly to general inquiries and website information requests.
• Supports assigned panelists with basic administrative tasks related to their ADR practices; ensures timely follow-up on case-related actions.
• Monitors case timeliness and deadlines; ensures all milestones are met.
• Communicates effectively with clients, panelists, and team members to resolve questions or issues during the case lifecycle.
• Engages in learning opportunities to expand knowledge in the company's processes and tools to become proficient in case management systems and workflows.
• Builds foundational knowledge of ADR practices and procedures through training and hands-on experience.
• Other duties as assigned within similar scope.

Skills

Case management experience

Legal & client service experience

Attention to deadlines

Communication skills

Organizational skills

Education

Bachelor's Degree in Business/Operations/Management or related field

Tools

Proficient in case management software

Job description

The Case Manager at JAMS provides vital administrative and operational support to panelists who handle arbitrations and mediations, ensuring smooth case management processes and positive client experiences.

With 2-4 years in case management and legal client service, you will manage files, coordinate hearings, respond to inquiries, and help your ADR team maintain timely milestones in a fast-paced environment at our Atlanta office.