Patient Experience Representative - Adolescent Medicine

Boston Children’s Hospital; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Boston Children's Hospital is seeking an administrative professional to support the clinical service operations and enhance the patient experience. Under close supervision, you will coordinate services for patients and families and contribute to continuous process improvement.

You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Ability to demonstrate empathy in difficult situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Providing positive customer service to support unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patient encounters.

Skills

Customer service

Scheduling coordination

Communication

Empathy

Education

High school diploma or GED

Job description

Position summary

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Schedule will be between 8:30am and 5:30pm Monday through Friday with evening shifts from 11:30am to 7pm every other Tuesday and Thursday

Minimum qualifications

Education:

• A high school diploma/GED

Experience:

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies