Patient Experience Coordinator - Adolescent Medicine

Boston Children’s Hospital; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Boston Children's Hospital is seeking an administrative professional to support the clinical service operations and enhance the patient experience. Under close supervision, you will coordinate services for patients and families and contribute to continuous process improvement.

You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Ability to demonstrate empathy in difficult situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Providing positive customer service to support unit operations.
• Collaborating with referring providers and practices.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patient encounters.

Skills

Customer service

Scheduling coordination

Communication

Empathy

Education

High school diploma or GED

Job description

Boston Children's Hospital is seeking an administrative professional to support the clinical service operations and enhance the patient experience. Under close supervision, you will coordinate services for patients and families and contribute to continuous process improvement.

You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.