Admitting Worker (full-time)

University of California - San Francisco; Oakland (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

The University of California - San Francisco is looking for an Admitting Representative located in Oakland. This position involves greeting patients, verifying their identity, and registering them effectively while providing superior customer service.

Applicants should have at least a high school diploma or GED and demonstrated strong customer service skills. The role requires the ability to multitask in a fast-paced environment, with opportunities for career development within the healthcare field.

Qualifications

• High school diploma or GED is required.
• Strong customer service skills are necessary.
• Ability to work quickly and accurately in a fast-paced environment.

Responsibilities

• Greet patients and verify their identity.
• Check in and register patients for services.
• Collect and post cash payments.

Skills

Customer service skills

Multitasking and prioritizing

Basic PC skills

Oral communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Under the supervision of the Patient Access Services Manager, the Admitting Representative is responsible for greeting patients, verifying identity, checking them in, registering patients, and coordinating escort upon arrival for services. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Admitting Representative must understand their role and be able to provide superior customer service while maintaining a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.

Requirements

• High school diploma or GED or equivalent.
• Must have demonstrated strong customer service skills.
• Prior experience in healthcare, insurance-related, or comparable level.
• Must be able to multitask and prioritize.
• Ability to follow instructions; work quickly and accurately in a fast‑paced environment.
• Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision.
• Ability to work onsite in Oakland.

Preferences

• Two (2) years of recent experience in hospital registration and/or admission procedures.
• Basic knowledge of Medical Terminology.
• Knowledge of government program regulations, Medicare, MIA, CCS, and other third‑party payors.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.