Admitting Worker (per diem)

UCSF Health; Oakland (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCSF Health in Oakland seeks an Admitting Representative to greet patients, verify identities, and register them for services. The role includes collecting demographics and financial details and entering data accurately into hospital systems.

The position emphasizes exceptional customer service, professionalism, and timely cash posting, with daily interaction across diverse staff and patient populations on site in Oakland.

Qualifications

• High school diploma or GED or equivalent.
• Demonstrated strong customer service skills.
• Prior experience in healthcare, insurance-related, or comparable level.
• Ability to multitask and prioritize.
• Ability to follow instructions and work quickly and accurately in a fast-paced environment.
• Basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision.
• Ability to work onsite in Oakland.

Responsibilities

• Greeting patients and verifying their identification.
• Checking in patients and registering them.
• Coordinating escort upon arrival for services.
• Gathering demographic and financial information and entering it into the computer system quickly and accurately.
• Collecting cash and posting it as appropriate.
• Utilizing a variety of hospital information systems to communicate with patients and visitors and to respond to inquiries.
• Maintaining a high degree of professionalism and providing superior customer service.
• Complying with all guidelines put forth by the Medical Center Policies and Procedures.

Skills

Customer service

Multitasking

Communication

Independence

Teamwork

Fast-paced environment

Education

High school diploma or GED

Tools

Microsoft Office

Typing 30 wpm

Job description

Job Description

Under the supervision of the Patient Access Services Manager, the Admitting Representative is responsible for greeting, patient identification, check‑in, registering patients, and coordinating escort upon arrival for services. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Admitting Representative must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.

Responsibilities

• Greeting patients and verifying their identification.
• Checking in patients and registering them.
• Coordinating escort upon arrival for services.
• Gathering demographic and financial information and entering it into the computer system quickly and accurately.
• Collecting cash and posting it as appropriate.
• Utilizing a variety of hospital information systems to communicate with patients and visitors and to respond to inquiries.
• Maintaining a high degree of professionalism and providing superior customer service.
• Complying with all guidelines put forth by the Medical Center Policies and Procedures.

Qualifications

• High school diploma or GED or equivalent.
• Demonstrated strong customer service skills.
• Prior experience in healthcare, insurance‑related, or comparable level.
• Ability to multitask and prioritize.
• Ability to follow instructions and work quickly and accurately in a fast‑paced environment.
• Basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision.
• Ability to work onsite in Oakland.

Preferences

• Two (2) years of recent experience in hospital registration and/or admission procedures.
• Basic knowledge of Medical Terminology.
• Knowledge of government program regulations, Medicare, MIA, CCS, and other third‑party payors.