Admitting Worker, Principal

University of California - San Francisco; San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

The University of California - San Francisco is seeking a Principal Admitting Worker to manage patient transfers and admissions. The role requires strong communication and customer service skills to ensure patient needs are met effectively.

Ideal candidates will possess a high school diploma, experience in admitting work, and the ability to handle high-pressure situations in a healthcare environment.

Qualifications

• High School Diploma or GED required.
• Minimum of two years of experience in admitting work.
• Proficiency in health insurance eligibility and authorization.

Responsibilities

• Screen incoming patient transfers and process admissions.
• Counsel patients and families regarding financial liabilities.
• Handle patient flow and maintain communication with healthcare staff.

Skills

Problem solving

Customer service

Data analysis

Multitasking

Communication

Education

High School Diploma or GED

Two years of Admitting Worker experience

Associate’s degree plus experience

Job description

Responsibilities

Under the general direction of both the Transfer Center and Patient Placement Supervisor, this position requires working in the capacity of both Principal Admitting Worker for Transfer Center functions and as Patient Placement Coordinator for Patient Placement functions. The Principal Admitting Worker duties include screening all incoming patient transfers to UCSF Medical Center, processing transfer requests and admissions, confirming insurance eligibility, follow-up on inpatient authorization, and counseling patients and their families regarding their financial liability.

All Admitting Workers / Financial Counselors have a critical influence on a patient’s healthcare experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high-quality patient care and customer service are consistently provided. Team members promote cooperative working relationships with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, demonstrating honesty and respect, showing sensitivity to cultural differences, and expressing and accepting feedback professionally.

Financial Counselor duties include screening and assigning patient liabilities for all emergent, urgent, and self-pay patients, confirming insurance eligibility and benefits, and securing authorizations. The Financial Counselor counsels patients and/or their families regarding their financial liability, secures deposits on self-pay, and/or collects patient liability portions for routine/elective admissions. The incumbent will serve as the first point of contact for incoming requests for patient transfer and direct admits to UCSF Medical Center.

Transfer Center duties include completing Transfer Center intake, registration information, and financial clearance. Patient Placement Coordinator duties include performing admission reconciliation for the units, patient class updates, and financial clearance. Serve as the first point of contact to assist with time-sensitive issues related to patient flow requiring "Grand Central" knowledge and expertise of admission, transfer, and discharge system functionality.

Requirements

• High School Diploma or GED
• Two years of Admitting Worker experience and two years of experience at the Senior Admitting Worker level OR an Associate’s degree plus two years of experience working in a Senior Admitting Worker level/role.
• Proficiency in health insurance eligibility and authorization requirements, and reimbursement financial policies.
• Experience handling Admissions, Discharges, and Transfers.
• Knowledge of office machines, basic Personal Computer skills, and the ability to type a minimum of 30 words per minute.
• Ability to problem solve; ability to analyze data and recommend changes.
• Must be able to multitask and prioritize.
• Ability to follow instructions; work quickly and accurately in a fast-paced environment.
• Analytical and grammatical skills are necessary to communicate effectively verbally and in writing.\
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Must have strong customer service skills.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision.
• Ability to work on-site in San Francisco (Mission Bay).

Preferred Qualifications

• Previous experience in a hospital setting.
• Basic knowledge of Medical Terminology.
• Knowledge of government program regulations, Medi-Cal, Medicare, MIA, CCS, and other third‑party payors.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Equal Opportunity Employer

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html