Admitting Worker (full-time)

UCSF Health; Oakland (CA); On-site; USD 52,000 - 66,000; Full time

Job summary

UCSF Health in Oakland seeks an Admitting Representative to greet patients, verify identity, complete check-in and registration, and coordinate escorts for services. The role involves collecting demographic and financial data and entering it into the computer system promptly and accurately.

Candidates must provide superior customer service, maintain professionalism, and use hospital information systems to respond to inquiries while adhering to Medical Center policies.

Qualifications

• High school diploma or GED or equivalent.
• Strong customer service skills.
• Prior experience in healthcare, insurance-related, or comparable level.
• Must be able to multitask and prioritize.
• Ability to follow instructions; work quickly and accurately in a fast-paced environment.
• Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision.
• Ability to work onsite in Oakland, Thursday through Monday from 5:00 p.m. to 1:30 a.m. (40 hours), including holidays.

Responsibilities

• Greet patients and verify identification at check-in and registration.
• Collect demographic and financial information and enter it accurately into the hospital system.
• Coordinate escorts for patients on arrival and respond to inquiries with professionalism.

Skills

Customer service

Communication

Typing 30 wpm

Multitasking

PC skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Under the supervision of the Patient Access Services Manager, the Admitting Representative is responsible for greeting patients, patient identification, check-in, patient registration, and coordinating escorts upon arrival for services. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Admitting Representative must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.

Qualifications

Requirements:

• High school diploma or GED or equivalent.
• Must have demonstrated strong customer service skills.
• Prior experience in healthcare, insurance-related, or comparable level.
• Must be able to multitask and prioritize.
• Ability to follow instructions; work quickly and accurately in a fast-paced environment.
• Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision.
• Ability to work onsite in Oakland, Thursday through Monday from 5:00 p.m. to 1:30 a.m. (40 hours), including holidays.

Preferences

• Two (2) years of recent experience in hospital registration and/or admission procedures.
• Basic knowledge of Medical Terminology.
• Knowledge of government program regulations, Medicare, MIA, CCS, and other third-party payors.