Admitting Worker, Principal

UCSF Health; San Francisco (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

UCSF Health in San Francisco is seeking a Principal Admitting Worker to manage patient check-in, registration, and escort coordination across units as needed. You will greet patients, verify demographics, and ensure accurate data entry while maintaining professionalism.

The role emphasizes delivering exceptional customer service and compliance with hospital policies. Cross-training in Financial Counseling and Senior Admitting duties supports patient financial liability assessments and admissions

Qualifications

• Associate’s degree or 2 years relevant experience.
• ADT experience and office machines proficiency.
• Typing speed 30 wpm and basic PC skills.
• Ability to multitask in a fast-paced hospital setting.

Responsibilities

• Greet, identify, check-in and register patients and coordinate arrival escorts.
• Gather demographic/financial information, collect cash, and enter data quickly and accurately.
• Provide superior customer service while following hospital information systems and policies.
• Comply with Medical Center Policies and Procedures; act as a patient-care ambassador.
• Cross-train in Financial Counseling and Senior Admitting duties to support patient liability assessments.

Skills

Customer service

Multitasking

Communication

Problem solving

Attention to detail

Diversity sensitivity

Education

Associate’s degree or 2 years relevant experience

Tools

ADT systems

Typing 30 wpm

PC skills

Job description

Responsibilities

Under the supervision of the Admission and Registration Supervisor in collaboration with the Patient Care Unit Manager, the Principal Admitting Worker is generally assigned a primary work unit but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations.

The Principal Admitting Worker is responsible for greeting, patient identification, check‑in, and registration of patients, and coordinating escort upon arrival for services and/or after triage by the nurse. The registration process includes gathering financial and demographic information, collecting cash, and entering data into the computer system quickly and accurately. The Principal Admitting Worker must understand their role, provide superior customer service, and maintain a high degree of professionalism while utilizing a variety of hospital information systems to communicate with patients and respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.

All Admitting Workers have a critical influence on a patient’s health care experience and must act as ambassadors of services. The incumbent is responsible for meeting patient needs, demonstrating a willingness to learn new skills, and fostering a harmonious work environment in which high‑quality patient care and customer service are consistently provided. Team members promote cooperative working relationships with each other, physicians, other disciplines, and the public by facilitating and enhancing communication, displaying honesty and respect, exhibiting sensitivity to cultural differences, and accepting feedback professionally.

This position requires cross‑training in Financial Counseling and assistance with Senior Admitting functions as needed. Financial Counselor duties include screening and assigning patient liabilities for all emergent, urgent, and self‑pay patients, processing reservations, confirming insurance eligibility and benefits, and securing authorizations. The Financial Counselor counsels patients and/or their families regarding financial liability and secures deposits on self‑pay and/or collects patient liability portions for routine/elective admissions. The incumbent will also screen all incoming patient transfers to UCSF Benioff Children’s Hospital. Pediatric access center duties include procuring the assignment of beds from nursing units for incoming patients, tracking patient flow throughout the hospital, and performing census reconciliation.

Qualifications

• Associate’s degree or two years of relevant experience.
• Two or more years of experience at the Sr. Admitting Worker or comparable level.
• Proficiency in health insurance eligibility and authorization requirements.
• Proficiency in reimbursement financial policies.
• ADT experience required, knowledge of office machines, typing 30 wpm, and basic PC skills.
• Ability to solve problems, analyze data, and recommend changes.
• Must be able to multitask and prioritize.
• Ability to follow instructions; work quickly and accurately in a fast‑paced environment.
• Analytical and grammatical skills necessary to communicate effectively verbally and in writing.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Must have strong customer service skills.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision.
• Ability to work in San Francisco, Monday‑Friday, 9:00 to 5:30, and holidays when required.

Preferences

• Bilingual ability.
• Previous experience in a hospital setting.
• Basic knowledge of Medical Terminology.
• Knowledge of government program regulations, Medicare, MIA, CCS, and other third‑party payors.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors, including work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about benefits of working at UCSF, including total compensation, please visit https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html.