Admitting Worker

University of California - San Francisco; Oakland (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

University of California - San Francisco in Oakland seeks an Admitting Representative to greet patients, verify identities, and complete registrations. You will coordinate escorts and collect demographic and financial information, entering data quickly and accurately into the system.

The role requires excellent customer service, the ability to multitask in a fast-paced hospital setting, and proficiency with Microsoft Office. Onsite work Thursday–Monday evenings, 5:00 p.m.

Qualifications

• Must have strong customer service skills.
• Must multitask and prioritize in a fast-paced environment.
• Proficient in basic PC skills and typing 30 wpm.
• Strong written and verbal communication.
• Ability to work independently and with a diverse team.
• Onsite work in Oakland.

Responsibilities

• Greet patients and verify patient identity.
• Check-in and register patients.
• Coordinate escorts upon arrival for services.
• Gather demographic and financial information and enter into the computer system quickly and accurately.
• Handle cash collection and posting as appropriate.
• Use hospital information systems to communicate with patients and visitors and respond to inquiries.
• Comply with Medical Center Policies and Procedures.

Skills

Customer service

Multitasking

Prioritization

Communication skills

Independent work

Team collaboration

Typing 30 wpm

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Under the supervision of the Patient Access Services Manager, the Admitting Representative is responsible for greeting patients, patient identification, check-in, patient registration, and coordinating escorts upon arrival for services.The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Admitting Representative must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to communicate with patients and visitors and to effectively respond to inquiries.The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.

Under the supervision of the Patient Access Services Manager, the Admitting Representative is responsible for greeting patients, patient identification, check-in, patient registration, and coordinating escorts upon arrival for services.The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Admitting Representative must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to communicate with patients and visitors and to effectively respond to inquiries.The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.

Requirements

• High school diploma or GED or equivalent.
• Must have demonstrated strong customer service skills.
• Prior experience in healthcare, insurance-related, or comparable level.
• Must be able to multitask and prioritize.
• Ability to follow instructions; work quickly and accurately in a fast-paced environment.
• Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision.
• Ability to work onsite in Oakland, Thursday through Monday from 5:00 p.m. to 1:30 a.m. (40 hours), including holidays.

Preferences

• Two (2) years of recent experience in hospital registration and/or admission procedures.
• Basic knowledge of Medical Terminology.
• Knowledge of government program regulations, Medicare, MIA, CCS, and other third-party payors.

Requirements

• High school diploma or GED or equivalent.
• Must have demonstrated strong customer service skills.
• Prior experience in healthcare, insurance-related, or comparable level.
• Must be able to multitask and prioritize.
• Ability to follow instructions; work quickly and accurately in a fast-paced environment.
• Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision.
• Ability to work onsite in Oakland, Thursday through Monday from 5:00 p.m. to 1:30 a.m. (40 hours), including holidays.

Preferences

• Two (2) years of recent experience in hospital registration and/or admission procedures.
• Basic knowledge of Medical Terminology.
• Knowledge of government program regulations, Medicare, MIA, CCS, and other third-party payors.