Senior Admitting Worker (full-time)

UCSF Health; San Francisco (CA); On-site; USD 30,307 - 38,572; Full time

Job summary

UCSF Health in San Francisco seeks an Admitting Representative to welcome patients and verify identities at check-in and registration. You will collect demographic and financial data and enter it into hospital systems quickly and accurately, while coordinating escorts as patients arrive for services.

The role emphasizes superior customer service, the ability to multitask, and professional interaction with a diverse patient population. Onsite shifts run Sunday to Thursday, 9:30 a.m.

Qualifications

• High school diploma or GED is required.
• Proven customer service skills and healthcare exposure preferred.
• Experience with insurance concepts or hospital registration is desirable.
• Ability to multitask and prioritize in a fast-paced setting.
• Strong written and verbal communication abilities.
• Proficient PC skills and Microsoft Office; typing at least 30 wpm.

Responsibilities

• Greet patients and verify identities for check-in and registration.
• Collect demographic and financial information; enter data accurately.
• Coordinate escorts and communicate with patients and visitors.
• Process cash collection and posting as needed; use hospital systems.
• Maintain professionalism and adhere to hospital policies and procedures.

Skills

Customer service

Multitasking

Prioritization

Oral communication

Written communication

Team collaboration

Independent worker

Fast-paced environment

Education

High school diploma or GED

Tools

Microsoft Office

Typing 30 wpm

Job description

Job Description

Under the supervision of the Patient Access Services Manager, the Admitting Representative is responsible for greeting patients, patient identification, check‑in, patient registration, and coordinating escorts upon arrival for services. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Admitting Representative must understand their role, provide superior customer service, and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures.

Qualifications

• High school diploma or GED or equivalent.
• Must have demonstrated strong customer service skills.
• Prior experience in healthcare, insurance‑related, or comparable level.
• Must be able to multitask and prioritize.
• Ability to follow instructions; work quickly and accurately in a fast‑paced environment.
• Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
• Articulate and concise oral communication and the ability to write clearly and concisely.
• Ability to work collaboratively with a culturally diverse staff and patient/family population.
• Ability to work independently with minimum supervision.
• Ability to work onsite in San Francisco – working 9:30 a.m. - 6:00 p.m. – Five 8‑hour shifts, Sunday to Thursday, including holidays.

Preferences

• Two (2) years of recent experience in hospital registration and/or admission procedures.
• Basic knowledge of medical terminology.
• Knowledge of government program regulations, Medicare, MIA, CCS, and other third‑party payors.