Admitting Worker (full-time)

University of California - San Francisco; San Francisco (CA); On-site; USD 55,000 - 80,000; Full time

Job summary

UCSF is seeking an Admitting Representative to greet patients, verify identity, and register for services at our campus. You will gather demographic and financial information, post cash payments, and coordinate escorts, using hospital information systems to support patient flow and inquiries.

The role requires strong customer service, ability to multitask, and proficient PC skills; on-site work in Oakland is expected, with a professional, patient-centered approach.

Qualifications

• High school diploma or GED required.
• Strong customer service skills.
• Healthcare/insurance-related experience preferred.
• Must multitask and prioritize.
• Follow instructions and work quickly in a fast-paced environment.
• Basic PC skills; Microsoft Office; typing 30 wpm.
• Clear and concise oral and written communication.
• Ability to work with a culturally diverse staff and patient population.
• Ability to work independently with minimal supervision.
• Onsite work in Oakland.

Responsibilities

• Greet patients and verify identity.
• Check-in and register patients.
• Coordinate escort for arrival for services.
• Collect and post payments.
• Gather demographic and financial information and enter into the system accurately.
• Provide superior customer service and maintain professionalism.
• Utilize hospital information systems to communicate with patients and visitors.
• Respond to inquiries and follow Medical Center policies.

Skills

Customer service

Multitasking

PC skills

Microsoft Office

Typing 30 wpm

Oral communication

Written communication

Team collaboration

Independent work

On-site work

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Under the supervision of the Patient Access Services Manager, the Admitting Representative is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Admitting Representative must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures

Under the supervision of the Patient Access Services Manager, the Admitting Representative is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services. The registration process includes gathering demographic and financial information and entering it into the computer system quickly and accurately. Duties include cash collection and posting as appropriate. The Admitting Representative must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to communicate with patients and visitors and to effectively respond to inquiries. The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedures

Requirements:

• High school diploma or GED or equivalent.

• Must have demonstrated strong customer service skills.

• Prior experience in healthcare, insurance-related, or comparable level.

• Must be able to multitask and prioritize.

• Ability to follow instructions; work quickly and accurately in a fast-paced environment.

• Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.

• Articulate and concise oral communication and the ability to write clearly and concisely.

• Ability to work collaboratively with a culturally diverse staff and patient/family population.

• Ability to work independently with minimum supervision.

• Ability to work onsite in Oakland.

Preferences:

• Two (2) years of recent experience in hospital registration and/or admission procedures.

• Basic knowledge of Medical Terminology.

• Knowledge of government program regulations, Medicare, MIA, CCS, and other third-party payors.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements:

• High school diploma or GED or equivalent.

• Must have demonstrated strong customer service skills.

• Prior experience in healthcare, insurance-related, or comparable level.

• Must be able to multitask and prioritize.

• Ability to follow instructions; work quickly and accurately in a fast-paced environment.

• Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.

• Articulate and concise oral communication and the ability to write clearly and concisely.

• Ability to work collaboratively with a culturally diverse staff and patient/family population.

• Ability to work independently with minimum supervision.

• Ability to work onsite in Oakland.

Preferences:

• Two (2) years of recent experience in hospital registration and/or admission procedures.

• Basic knowledge of Medical Terminology.

• Knowledge of government program regulations, Medicare, MIA, CCS, and other third-party payors.