Admissions QA & Ticketing Coordinator

NASCAR; Daytona Beach (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

NASCAR Admissions Quality Assurance Coordinator is responsible for QA and operational processes to ensure ticketing accuracy, compliance, and customer focus across tracks. You will monitor ticketing systems, reconcile reports, assist with testing, and support financial controls.

The role requires organization, data handling, and collaboration with Admissions, Sales, Service, Finance, Marketing, and other teams to resolve issues and drive process improvements.

Qualifications

• Bachelor's degree or equivalent experience.
• 2-4 years in ticketing operations, customer service, quality assurance, or admin.
• Experience with Ticketmaster, CRM systems, Workday or similar apps.

Responsibilities

• Conduct daily quality checks and reconcile ticketing systems and reports.
• Monitor admissions portals, websites, phone and AI chat for accuracy.
• Support financial controls by monitoring chargebacks and processing invoices.

Skills

Organizational skills

Analytical skills

Excel proficiency

Communication skills

Attention to detail

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Business, Hospitality, Sports Management, Marketing, or related field

Tools

Ticketmaster

CRM systems

Workday

Job description

NASCAR Admissions Quality Assurance Coordinator is responsible for QA and operational processes to ensure ticketing accuracy, compliance, and customer focus across tracks. You will monitor ticketing systems, reconcile reports, assist with testing, and support financial controls.

The role requires organization, data handling, and collaboration with Admissions, Sales, Service, Finance, Marketing, and other teams to resolve issues and drive process improvements.