Coordinator, Admissions Quality Assurance

National Association for Stock Car Auto Racing (NASCAR); Daytona Beach, Northern (FL, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

NASCAR in Daytona Beach, FL is seeking an Admissions Quality Assurance Coordinator to oversee QA and operational processes ensuring ticketing is accurate, compliant, and customer-focused across tracks.

You will monitor ticketing systems, reconcile reports, support financial controls, assist with testing, and collaborate with cross-functional teams. Strong attention to detail and data proficiency are required; flexibility for race weekends is expected.

Qualifications

• Bachelor’s degree in Business, Hospitality, Sports Management, Marketing, or related field, or equivalent experience.
• 2–4 years of experience in ticketing operations, customer service, quality assurance, or administrative support.
• Experience using Ticketmaster, CRM systems, Workday, or similar business applications preferred.
• Strong organizational and analytical skills with exceptional attention to detail.

Responsibilities

• Conduct daily quality checks and reconciliation of ticketing systems, balancing reports, online purchasing channels, and customer-facing information.
• Monitor admissions portals, websites, phone and AI chat messaging, and other customer communications to ensure accuracy and functionality.
• Support financial controls by monitoring chargebacks, identifying suspicious transactions, assisting with failed payment plans, and processing departmental invoices and requests.
• Support admissions operations through corporate ticket allocations, employee complimentary tickets, system testing, and event launch validation.
• Assist with secret shopper evaluations, quality reporting, training documentation, and identification of recurring operational issues.
• Collaborate with Admissions, Sales, Service, Finance, Marketing, and other teams to resolve issues and improve processes.
• Maintain accurate departmental records and provide administrative support as needed.

Skills

Ticketing operations

Customer service

Quality assurance

Administrative support

Attention to detail

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Ticketmaster

CRM systems

Workday

Job description

## Coordinator, Admissions Quality AssuranceApply: Daytona Beach, FL: Full time: Posted Yesterday: JR14210**At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment.** The Admissions Quality Assurance Coordinator supports quality assurance and operational processes that ensure ticketing activities are accurate, efficient, compliant, and customer-focused across all tracks. This role monitors ticketing systems and customer-facing information, reconciles reports, supports financial controls, and assists with system testing and departmental operations.The ideal candidate is highly organized, detail-oriented, and comfortable working with data, systems, and cross-functional teams in a fast-paced environment.**What You’ll Do*** Conduct daily quality checks and reconciliation of ticketing systems, balancing reports, online purchasing channels, and customer-facing information.* Monitor admissions portals, websites, phone and AI chat messaging, and other customer communications to ensure accuracy and functionality.* Support financial controls by monitoring chargebacks, identifying suspicious transactions, assisting with failed payment plans, and processing departmental invoices and requests.* Support admissions operations through corporate ticket allocations, employee complimentary tickets, system testing, and event launch validation.* Assist with secret shopper evaluations, quality reporting, training documentation, and identification of recurring operational issues.* Collaborate with Admissions, Sales, Service, Finance, Marketing, and other teams to resolve issues and improve processes.* Maintain accurate departmental records and provide administrative support as needed.**What You’ll Bring*** Bachelor’s degree in Business, Hospitality, Sports Management, Marketing, or related field, or equivalent experience.* 2–4 years of experience in ticketing operations, customer service, quality assurance, or administrative support.* Experience using Ticketmaster, CRM systems, Workday, or similar business applications preferred.* Strong organizational and analytical skills with exceptional attention to detail.* Proficiency in Microsoft Office, particularly Excel.* Excellent written and verbal communication skills.* Ability to manage multiple priorities in a fast-paced environment.* A customer-focused, quality-driven mindset.* Strong organizational and problem-solving skills.* Accuracy, accountability, and attention to detail.* A collaborative approach to working across departments.* The ability to proactively identify issues and support effective solutions.**Preferred Qualifications*** Experience in sports, entertainment, or live event operations.* Knowledge of ticketing systems and payment processing.* Experience identifying operational issues and supporting process improvements.**Work Schedule**This position requires flexibility to support race weekends, special events, and business needs. Evening, weekend, and holiday work is required, along with occasional travel as needed.