Ticketing Quality Assurance Coordinator

National Association for Stock Car Auto Racing (NASCAR); Daytona Beach, Northern (FL, KY); On-site; USD 42,000 - 56,000; Full time

Job summary

NASCAR in Daytona Beach, FL is seeking an Admissions Quality Assurance Coordinator to oversee QA and operational processes ensuring ticketing is accurate, compliant, and customer-focused across tracks.

You will monitor ticketing systems, reconcile reports, support financial controls, assist with testing, and collaborate with cross-functional teams. Strong attention to detail and data proficiency are required; flexibility for race weekends is expected.

Qualifications

• Bachelor’s degree in Business, Hospitality, Sports Management, Marketing, or related field, or equivalent experience.
• 2–4 years of experience in ticketing operations, customer service, quality assurance, or administrative support.
• Experience using Ticketmaster, CRM systems, Workday, or similar business applications preferred.
• Strong organizational and analytical skills with exceptional attention to detail.

Responsibilities

• Conduct daily quality checks and reconciliation of ticketing systems, balancing reports, online purchasing channels, and customer-facing information.
• Monitor admissions portals, websites, phone and AI chat messaging, and other customer communications to ensure accuracy and functionality.
• Support financial controls by monitoring chargebacks, identifying suspicious transactions, assisting with failed payment plans, and processing departmental invoices and requests.
• Support admissions operations through corporate ticket allocations, employee complimentary tickets, system testing, and event launch validation.
• Assist with secret shopper evaluations, quality reporting, training documentation, and identification of recurring operational issues.
• Collaborate with Admissions, Sales, Service, Finance, Marketing, and other teams to resolve issues and improve processes.
• Maintain accurate departmental records and provide administrative support as needed.

Skills

Ticketing operations

Customer service

Quality assurance

Administrative support

Attention to detail

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Ticketmaster

CRM systems

Workday

Job description

NASCAR in Daytona Beach, FL is seeking an Admissions Quality Assurance Coordinator to oversee QA and operational processes ensuring ticketing is accurate, compliant, and customer-focused across tracks.

You will monitor ticketing systems, reconcile reports, support financial controls, assist with testing, and collaborate with cross-functional teams. Strong attention to detail and data proficiency are required; flexibility for race weekends is expected.