Coordinator, Admissions Quality Assurance

Socket.dev; Town of Florida (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Wellness programs

Growth opportunities

Job summary

NASCAR is seeking an Admissions Quality Assurance Coordinator to ensure ticketing activities are accurate, compliant, and customer-focused across tracks. You will monitor ticketing systems, reconcile reports, and support financial controls and system testing in a fast-paced environment.

The ideal candidate is highly organized with strong data, systems, and cross-functional collaboration skills, capable of supporting operations during race weekends and events.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Experience in ticketing operations, customer service, or quality assurance.

Responsibilities

• Conduct daily quality checks and reconciliation of ticketing systems and reports.
• Monitor admissions portals and customer communications to ensure accuracy.
• Support financial controls and processing of invoices.

Skills

Organizational skills

Analytical skills

Attention to detail

Communication (written)

Communication (verbal)

Multitasking

Education

Bachelor’s degree in Business / Hospitality / Sports Management / Marketing or related field

Tools

Ticketmaster

CRM systems

Workday

Job description

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment.

The Admissions Quality Assurance Coordinator supports quality assurance and operational processes that ensure ticketing activities are accurate, efficient, compliant, and customer-focused across all tracks. This role monitors ticketing systems and customer-facing information, reconciles reports, supports financial controls, and assists with system testing and departmental operations.

The ideal candidate is highly organized, detail-oriented, and comfortable working with data, systems, and cross-functional teams in a fast-paced environment.

What You’ll Do

• Conduct daily quality checks and reconciliation of ticketing systems, balancing reports, online purchasing channels, and customer-facing information.
• Monitor admissions portals, websites, phone and AI chat messaging, and other customer communications to ensure accuracy and functionality.
• Support financial controls by monitoring chargebacks, identifying suspicious transactions, assisting with failed payment plans, and processing departmental invoices and requests.
• Support admissions operations through corporate ticket allocations, employee complimentary tickets, system testing, and event launch validation.
• Assist with secret shopper evaluations, quality reporting, training documentation, and identification of recurring operational issues.
• Collaborate with Admissions, Sales, Service, Finance, Marketing, and other teams to resolve issues and improve processes.
• Maintain accurate departmental records and provide administrative support as needed.

What You’ll Bring

• Bachelor’s degree in Business, Hospitality, Sports Management, Marketing, or related field, or equivalent experience.
• 2–4 years of experience in ticketing operations, customer service, quality assurance, or administrative support.
• Experience using Ticketmaster, CRM systems, Workday, or similar business applications preferred.
• Strong organizational and analytical skills with exceptional attention to detail.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A customer-focused, quality-driven mindset.
• Strong organizational and problem-solving skills.
• Accuracy, accountability, and attention to detail.
• A collaborative approach to working across departments.
• The ability to proactively identify issues and support effective solutions.

Preferred Qualifications

• Experience in sports, entertainment, or live event operations.
• Knowledge of ticketing systems and payment processing.
• Experience identifying operational issues and supporting process improvements.

Work Schedule

This position requires flexibility to support race weekends, special events, and business needs. Evening, weekend, and holiday work is required, along with occasional travel as needed.

Behind every race weekend are talented people helping shape the future of sports and entertainment.

Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

We are looking for your voice, your ideas, and your perspective. To help us get to know you accurately and keep the process fair for everyone, we ask that interviews and assessments be completed without the support of AI-generated content or automated assistance.