Admissions Ticketing QA Specialist

Motorsport Media Ltd; Daytona Beach, Northern (FL, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Wellness benefits

Growth opportunities

Job summary

NASCAR Admissions is seeking a detail-oriented Quality Assurance Coordinator to support ticketing quality, efficiency, and compliance across tracks. The role involves monitoring ticketing and customer-facing information, reconciling reports, and assisting with system testing and financial controls in a fast-paced environment.

The ideal candidate will be highly organized, comfortable with data and systems, and able to work with multiple departments to drive process improvements and accurate

Qualifications

• Bachelor's degree or equivalent experience.
• 2-4 years of experience in ticketing operations, customer service, quality assurance, or administrative support.
• Experience using Ticketmaster, CRM systems, Workday, or similar business applications.
• Strong organizational and analytical skills with meticulous attention to detail.
• Proficiency in Microsoft Excel.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused, quality-driven mindset.
• A collaborative approach across departments.

Responsibilities

• Conduct daily quality checks and reconciliation of ticketing systems, balancing reports, online purchasing channels, and customer-facing information.
• Monitor admissions portals, websites, phone and AI chat messaging for accuracy and functionality.
• Support financial controls by monitoring chargebacks, identifying suspicious transactions, and processing invoices.
• Support admissions operations through corporate ticket allocations, employee complimentary tickets, testing, and event launch validation.
• Assist with secret shopper evaluations, quality reporting, training documentation, and recurring operational issue identification.
• Collaborate with Admissions, Sales, Service, Finance, Marketing, and other teams to resolve issues and improve processes.
• Maintain accurate departmental records and provide administrative support as needed.

Skills

Ticketing operations

CRM systems

Excel

Attention to detail

Organizational skills

Communication skills

Cross-functional collaboration

Data analysis

Problem-solving

Time management

Education

Bachelor's degree in Business/related field

Tools

Ticketmaster

CRM systems

Workday

Job description

NASCAR Admissions is seeking a detail-oriented Quality Assurance Coordinator to support ticketing quality, efficiency, and compliance across tracks. The role involves monitoring ticketing and customer-facing information, reconciling reports, and assisting with system testing and financial controls in a fast-paced environment.

The ideal candidate will be highly organized, comfortable with data and systems, and able to work with multiple departments to drive process improvements and accurate