Coordinator, Admissions Quality Assurance

National Association for Stock Car Auto Racing (NASCAR); United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package focused on wellness

Job summary

NASCAR is seeking an Admissions Quality Assurance Coordinator to support QA and operational processes for ticketing across tracks. The role focuses on accuracy, efficiency, compliance, and customer-focus in a fast-paced sports environment.

Ideal candidates will be organized, detail-oriented, and comfortable working with data, systems, and cross-functional teams. Evening, weekend, and travel may be required to support race weekends and events.

Qualifications

• Bachelor’s degree in Business, Hospitality, Sports Management, Marketing, or related field, or equivalent experience.
• 2–4 years of experience in ticketing operations, customer service, QA, or admin support.
• Experience with Ticketmaster, CRM systems, Workday, or similar apps preferred.
• Strong organizational and analytical skills with keen attention to detail.
• Proficiency in Microsoft Excel and data handling.
• Excellent written and verbal communication; ability to manage multiple priorities.

Responsibilities

• Conduct daily quality checks and reconcile ticketing systems and reports.
• Monitor admissions portals, websites, phone and AI chat for accuracy and functionality.
• Support financial controls by monitoring chargebacks and processing invoices.
• Assist admissions operations with ticket allocations, complimentary tickets, and testing.
• Support secret shopper evaluations, quality reporting, and issue identification.
• Collaborate with Admissions, Sales, Service, Finance, Marketing to improve processes.
• Maintain accurate departmental records and provide admin support.

Skills

Quality assurance

Ticketing operations

Customer service

Data analysis

Cross-functional teamwork

Excel

Education

Bachelor’s degree in Business or related field

Tools

Ticketmaster

CRM systems

Workday

Job description

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment. The Admissions Quality Assurance Coordinator supports quality assurance and operational processes that ensure ticketing activities are accurate, efficient, compliant, and customer-focused across all tracks. This role monitors ticketing systems and customer-facing information, reconciles reports, supports financial controls, and assists with system testing and departmental operations. The ideal candidate is highly organized, detail-oriented, and comfortable working with data, systems, and cross-functional teams in a fast-paced environment.

What You’ll Do

• Conduct daily quality checks and reconciliation of ticketing systems, balancing reports, online purchasing channels, and customer-facing information.
• Monitor admissions portals, websites, phone and AI chat messaging, and other customer communications to ensure accuracy and functionality.
• Support financial controls by monitoring chargebacks, identifying suspicious transactions, assisting with failed payment plans, and processing departmental invoices and requests.
• Support admissions operations through corporate ticket allocations, employee complimentary tickets, system testing, and event launch validation.
• Assist with secret shopper evaluations, quality reporting, training documentation, and identification of recurring operational issues.
• Collaborate with Admissions, Sales, Service, Finance, Marketing, and other teams to resolve issues and improve processes.
• Maintain accurate departmental records and provide administrative support as needed.

What You’ll Bring

• Bachelor’s degree in Business, Hospitality, Sports Management, Marketing, or related field, or equivalent experience.
• 2–4 years of experience in ticketing operations, customer service, quality assurance, or administrative support.
• Experience using Ticketmaster, CRM systems, Workday, or similar business applications preferred.
• Strong organizational and analytical skills with exceptional attention to detail.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A customer-focused, quality-driven mindset.
• Strong organizational and problem-solving skills.
• Accuracy, accountability, and attention to detail.
• A collaborative approach to working across departments.
• The ability to proactively identify issues and support effective solutions.

Preferred Qualifications

• Experience in sports, entertainment, or live event operations.
• Knowledge of ticketing systems and payment processing.
• Experience identifying operational issues and supporting process improvements.

Work Schedule

This position requires flexibility to support race weekends, special events, and business needs. Evening, weekend, and holiday work is required, along with occasional travel as needed.

Company Culture & Benefits

Behind every race weekend are talented people helping shape the future of sports and entertainment. Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

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To help us get to know you accurately and keep the process fair for everyone, we ask that interviews and assessments be completed without the support of AI-generated content or automated assistance.

About NASCAR

The National Association for Stock Car Auto Racing (NASCAR) is the sanctioning body for the No. 1 form of motorsports in the United States and owner of 15 of the nation’s major motorsports entertainment facilities. NASCAR sanctions races in three national series (NASCAR Cup Series™, NASCAR O’Reilly Auto Parts Series™, and NASCAR CRAFTSMAN Truck Series™), four international series (NASCAR Brasil Series, NASCAR Canada Series, NASCAR Euro Series, NASCAR Mexico Series), four regional series (ARCA Menards Series, ARCA Menards Series East & West and the NASCAR Whelen Modified Tour) and a local grassroots series (NASCAR Local Racing Series powered by O’Reilly Auto Parts). The International Motor Sports Association™ (IMSA®) governs the IMSA WeatherTech SportsCar Championship™, the premier U.S. sports car series. NASCAR also owns Motor Racing Network, Racing Electronics, and ONE DAYTONA.

Based in Daytona Beach, Florida, with offices in five cities across North America, NASCAR sanctions more than 1,200 races annually in 11 countries and more than 30 U.S. states.

For more information visit www.NASCAR.com and www.IMSA.com, and follow NASCAR on Instagram, YouTube, TikTok, X and Facebook.