Coordinator, Admissions Quality Assurance

NASCAR; Daytona Beach (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

NASCAR Admissions Quality Assurance Coordinator is responsible for QA and operational processes to ensure ticketing accuracy, compliance, and customer focus across tracks. You will monitor ticketing systems, reconcile reports, assist with testing, and support financial controls.

The role requires organization, data handling, and collaboration with Admissions, Sales, Service, Finance, Marketing, and other teams to resolve issues and drive process improvements.

Qualifications

• Bachelor's degree or equivalent experience.
• 2-4 years in ticketing operations, customer service, quality assurance, or admin.
• Experience with Ticketmaster, CRM systems, Workday or similar apps.

Responsibilities

• Conduct daily quality checks and reconcile ticketing systems and reports.
• Monitor admissions portals, websites, phone and AI chat for accuracy.
• Support financial controls by monitoring chargebacks and processing invoices.

Skills

Organizational skills

Analytical skills

Excel proficiency

Communication skills

Attention to detail

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Business, Hospitality, Sports Management, Marketing, or related field

Tools

Ticketmaster

CRM systems

Workday

Job description

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment.

The Admissions Quality Assurance Coordinator supports quality assurance and operational processes that ensure ticketing activities are accurate, efficient, compliant, and customer-focused across all tracks. This role monitors ticketing systems and customer-facing information, reconciles reports, supports financial controls, and assists with system testing and departmental operations.

The ideal candidate is highly organized, detail-oriented, and comfortable working with data, systems, and cross-functional teams in a fast-paced environment.

What You'll Do

• Conduct daily quality checks and reconciliation of ticketing systems, balancing reports, online purchasing channels, and customer-facing information.
• Monitor admissions portals, websites, phone and AI chat messaging, and other customer communications to ensure accuracy and functionality.
• Support financial controls by monitoring chargebacks, identifying suspicious transactions, assisting with failed payment plans, and processing departmental invoices and requests.
• Support admissions operations through corporate ticket allocations, employee complimentary tickets, system testing, and event launch validation.
• Assist with secret shopper evaluations, quality reporting, training documentation, and identification of recurring operational issues.
• Collaborate with Admissions, Sales, Service, Finance, Marketing, and other teams to resolve issues and improve processes.
• Maintain accurate departmental records and provide administrative support as needed.

What You'll Bring

• Bachelor's degree in Business, Hospitality, Sports Management, Marketing, or related field, or equivalent experience.
• 2-4 years of experience in ticketing operations, customer service, quality assurance, or administrative support.
• Experience using Ticketmaster, CRM systems, Workday, or similar business applications preferred.
• Strong organizational and analytical skills with exceptional attention to detail.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A customer-focused, quality-driven mindset.
• Strong organizational and problem-solving skills.
• Accuracy, accountability, and attention to detail.
• A collaborative approach to working across departments.
• The ability to proactively identify issues and support effective solutions.

Preferred Qualifications

• Experience in sports, entertainment, or live event operations.
• Knowledge of ticketing systems and payment processing.
• Experience identifying operational issues and supporting process improvements.

Work Schedule

This position requires flexibility to support race weekends, special events, and business needs. Evening, weekend, and holiday work is required, along with occasional travel as needed.

Behind every race weekend are talented people helping shape the future of sports and entertainment.

Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

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