Admissions Operations & Visit Coordinator

South Dakota Board of Regents; Spearfish (SD); On-site; USD 24,796 - 34,440; Full time

Job summary

South Dakota Board of Regents is seeking an Admissions Operations & Visit Coordinator at Black Hills State University in Spearfish. The role focuses on admissions operations, visitor experience, and coordinating campus visits and recruitment events to support enrollment goals.

Responsibilities include processing applications and documents, managing student records, budget support, and supervising student staff, with an emphasis on excellent customer service and policy adherence.

Qualifications

• Prior work experience in BHSU student services, admissions, administrative operations, customer service, or other related university department(s).
• Knowledge of BHSU operations, policies, and processes.
• Prior experience using Banner, SDezBuy, and other university technology platforms.
• Experience with Microsoft Office applications.
• Supervisory, event planning, budget processing, or student employee management experience preferred.
• Demonstrated ability to provide exceptional customer service and work effectively with a variety of constituents.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• High level of attention to detail, accuracy, and confidentiality.
• Ability to interpret and apply policies and procedures.

Responsibilities

• Front-line customer service duties including phone, email, mail, and in-person visitors.
• Process admissions applications and documents; manage student records.
• Maintain databases and university systems; provide staff support.
• Coordinate campus visits and recruitment events; supervise student staff.
• Monitor compliance, prepare reports, and manage purchasing and travel.
• Collaborate with campus partners to support enrollment goals.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Attention to detail

Policy interpretation

Event planning

Budget processing

Student management

Microsoft Office

Tools

Banner

SDezBuy

Job description

Admissions Operations & Visit Coordinator

Posting Number CSA02781P

Department BHSU-Admissions

Physical Location of Position (City) Spearfish

Working Title Admissions Operations & Visit Coordinator

The Office of Admissions at Black Hills State University is seeking service-oriented, highly organized, and detail-focused internal university candidates for the position of Admissions Operations & Visit Coordinator. This position serves as a key operational team member within the Office of Admissions, providing critical administrative, technical, and visitor experience support that directly contributes to student recruitment and enrollment.

Reporting to the Director of Admissions, this position plays an essential role in ensuring efficient admissions operations, accurate student record management, compliance with institutional and Board of Regents policies, and the coordination of prospective student campus visits and recruitment events. The successful candidate will work closely with students, families, faculty, staff, and university leadership while serving as a primary resource for admissions processes and enrollment-related services.

DUTIES & RESPONSIBILITIES

Responsibilities include front-line customer service (inbound phone lines, departmental email inbox, physical mail management, in-person visitor traffic, etc.), admissions application and document processing, student records management, database and system maintenance, staff support, campus visit coordination, event planning, budget and purchasing support, and implementation of admissions-related policies and procedures. This position serves as the primary coordinator for prospective student campus visits and recruitment events, ensuring a welcoming and seamless experience for visitors. The Admissions Operations & Visit Coordinator also supervises and coordinates Admissions student employees, including campus tour guides and office assistants.

Additional responsibilities include monitoring compliance requirements, preparing reports, managing departmental purchasing and travel processes, coordinating office workflows, assisting with policy interpretation and implementation, and collaborating with campus partners to support enrollment goals and student recruitment initiatives.

KNOWLEDGE, SKILLS, & ABILITIES

• Prior work experience in BHSU student services, admissions, administrative operations, customer service, or other related university department(s).
• Knowledge of BHSU operations, departments, policies, and processes.
• Prior experience using Banner, SDezBuy, and other university technology platforms.
• Experience with Microsoft Office applications.
• Supervisory, event planning, budget processing, or student employee management experience preferred.
• Demonstrated ability to provide exceptional customer service and work effectively with a variety of constituents.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent verbal and written communication skills.
• High level of attention to detail, accuracy, and confidentiality.
• Ability to interpret and apply policies and procedures.

Advertised Salary $21.41/hr

Duration of the Term 12 months

Appointment Percent 100

M-F 8AM-5PM, with occasional irregular hours or work days.

Appointment Type Regular

Scope of Search Internal

Black Hills State University is a masters-level state university with more than 3,600 students. The campus leads the region in sustainability efforts and maintains top academic programs in business ( AACSB Accredited), exercise science, natural sciences, social sciences, the arts, mass communication, health sciences and education. The University, founded in 1883, is located in the northern Black Hills, a region abundant with outdoor activity and culture. Spearfish, S.D., is recognized as one of the top 10 most livable small towns in the USA and has also been recognized nationally for outdoor recreational opportunities. A second location, BHSU -RC, is in Rapid City, the state’s second-largest city. BHSU , a member of NCAA Division II athletics, offers 14 sports, and has a legacy of champion rodeo teams.

Black Hills State University is an Equal Opportunity Employer. Black Hills State University and the Board of Regents ensure that all employment practices are free of discrimination.

The South Dakota Board of Regents is an Equal Opportunity Employer. The Board of Regents will take affirmative action to ensure that all employment practices are free of discrimination. In addition, the Board of Regents fully supports incorporation of non-discrimination and affirmative action rules and regulations into all of its employment practices. Arrangements for accommodations required by disabilities can be made by contacting the appropriate Human Resources office. Please see the Contact Us section of this webpage for more information.

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter
• Reference List

Optional Documents

• Other

South Dakota Board of Regents 306 E. Capital Ave, Suite 200 Pierre, SD 57501 605-773-3455