Admissions Navigator - Skilled Nursing & Family Experience

Calvert-County-Nursing-Center; Stoakley (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Calvert-County-Nursing-Center is seeking an Admissions Liaison to join our skilled nursing facility team. The role focuses on coordinating admissions and delivering excellent customer service to residents, families, and referral partners.

The position requires at least 1 year in long-term care, experience with EMR systems, strong customer service and communication skills, and availability to work every other weekend.

Qualifications

• Minimum 1 year of experience in a long-term care setting.
• Experience with EMR systems in long-term care.
• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Experience with insurance verification and benefits.
• Ability to work every other weekend.

Responsibilities

• Coordinate and manage the admissions process for new residents.
• Communicate with hospitals, families, referral sources, and internal teams.
• Verify insurance benefits and coverage eligibility.
• Review clinical documentation and ensure accurate data entry.
• Maintain timely and accurate records in the EMR system.
• Provide exceptional customer service to residents and families.
• Collaborate with nursing, social services, and administration.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Tools

EMR systems

Job description

Calvert-County-Nursing-Center is seeking an Admissions Liaison to join our skilled nursing facility team. The role focuses on coordinating admissions and delivering excellent customer service to residents, families, and referral partners.

The position requires at least 1 year in long-term care, experience with EMR systems, strong customer service and communication skills, and availability to work every other weekend.