Admissions Liaison – Skilled Nursing Facility

Elm Management; Stoakley (MD); On-site; USD 48,000 - 60,000; Full time

Job summary

Elm Management is seeking an Admissions Liaison for a skilled nursing facility to manage the admissions process and deliver superior customer service to residents, families, and referral partners.

The role requires coordination with hospitals and internal teams, verification of benefits, data accuracy, and teamwork with nursing, social services, and administration.

Qualifications

• Minimum 1 year of experience in a long-term care setting.
• Experience with EMR systems in long-term care.
• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Experience with insurance verification and benefits.
• Ability to work every other weekend.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate and manage the admissions process for new residents
• Communicate effectively with hospitals, families, referral sources, and internal teams
• Verify insurance benefits and coverage eligibility
• Review clinical documentation and ensure accurate data entry
• Maintain timely and accurate records in the EMR system
• Provide exceptional customer service to residents and families
• Collaborate closely with nursing, social services, and administration

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Tools

EMR systems in long-term care

Job description

Admissions Liaison - Skilled Nursing Facility

We are seeking an experienced and motivated Admissions Liaison to join our skilled nursing facility team. This role is critical in ensuring a smooth admissions process while delivering excellent customer service to residents, families, and referral partners.

Responsibilities

• Coordinate and manage the admissions process for new residents
• Communicate effectively with hospitals, families, referral sources, and internal teams
• Verify insurance benefits and coverage eligibility
• Review clinical documentation and ensure accurate data entry
• Maintain timely and accurate records in the EMR system
• Provide exceptional customer service to residents and families
• Collaborate closely with nursing, social services, and administration

Requirements

• Minimum 1 year of experience in a long-term care setting (required)
• Experience with EMR systems in long-term care (required)
• Strong customer service skills
• Excellent communication and interpersonal skills
• Experience with insurance verification and benefits
• Ability to work every other weekend (required)
• Strong organizational skills and attention to detail