Admissions Coordinator - Inpatient Rehab

Riverside Rehabilitation Hospital; Yorktown (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Up to $300 in monthly bonus incentives

Extensive onboarding & training program

Unlimited employee referral bonus program

Job summary

A rehabilitation hospital in Virginia is seeking an Admissions Coordinator to join their team. This full-time position involves overseeing the patient intake process, ensuring accurate insurance verifications, and providing exceptional customer service to patients and their families. Candidates should have a high school diploma and at least two years of experience in admissions. Preferred qualifications include knowledge of medical terminology and proficiency in Excel. This role offers extensive training and up to $300 in monthly bonus incentives.

Qualifications

• Minimum of two years' experience in Admissions or Pre-Admissions Department.
• Experience in customer service roles, focusing on admissions.

Responsibilities

• Manage referral intake and admissions process.
• Ensure timely and accurate insurance verifications.
• Provide tours and customer service to patients and families.
• Lead the morning census and communicate admissions details.

Skills

Customer service skills

Attention to detail

Organizational skills

Education

High School Graduate or equivalent

Tools

Excel

HMS/MedHost

Job description

Overview

Riverside Rehabilitation Hospital is a joint-venture partnership between Select Medical and Riverside Rehab. This hospital provides inpatient physical rehabilitation for patients who are medically complex and in need of a stay after suffering severe or traumatic injuries. Select Medical brings their specialty care for complex patients with neurological disorders and other multiple co-morbidities to the surrounding community through this partnership.

As the Admissions Coordinator, you are one of the first faces our patients see when coming to our rehab hospital. The Admissions Coordinator is a key member of our admissions/business development team and keep everything moving smoothly within the department.

Position

Admissions Coordinator

Full Time | On-Site | M-F 8am - 4:30pm

Up to $300 in monthly bonus incentives

Extensive onboarding & training program • Unlimited employee referral bonus program

Are you looking to build your professional skills in hospital admissions and insurance verification? Read more to unlock your future career!

Our inpatient rehabilitation hospital is committed to providing exceptional and compassionate care to best address the medical, physical, emotional, and vocational challenges for individuals with brain injuries, spinal cord injuries, neurological disorders, orthopedic issues, amputation, and multiple traumas.

What An Admissions Coordinator Does

The Admissions Coordinator serves as a member of the Business Development Team through managing the referral intake and admission of all patients. You will stay in close communication with all departments to prepare for the day of admission.

A Day in the Life

1. Oversees the pull-through process for the hospital under the direction of the Director of Business Development - providing support, customer service and timely resolution of all aspects for admissions and seeking assistance from the DBD or CEO as needed
2. Ensures that all deficiencies remain at 0% to eliminate holds, working with CBO and HIM to ensure any errors are resolved
3. Ensures every referral is timely and accurately entered in Transitions of Care
4. Processes timely insurance verifications
5. Assists in pre-cert/authorization process - tracks for follow up and timely processing
6. Works with DBD, CEO and other leaders to ensure timely admissions from time of referral
7. Works with team to resolve occasional challenges and overcome obstacles
8. Is admissions focused
9. For Case Manager: Provides appropriate documents to Case Management team timely
10. Enters patient data in HMS/MedHost when pre-admitting, and enters details of patient’s benefits and billing instructions
11. Completes admissions paperwork and reviews all patient forms/demographics with patient/responsible party. Secures signatures on all necessary documents. Scans completed documents, including insurance cards and photo ID
12. Leads the morning meeting with census, budgeted numbers, etc.
13. Communicates admissions time, bed number, physician, etc. to the hospital when there is a confirmed admission
14. Provides tours of hospital
15. Provides customer service by accurately answering questions, for internal and external customers
16. Manages LOA's in HMS/MedHost, ensuring accurate entries for all LOA patients. Completes forms as necessary for corrections
17. Review and enter daily census via Select Portal by 11am EST. Ensure accuracy on a daily basis, as well as initiating any changes/updates that might be necessary
18. Performs Other duties as assigned

Minimum Qualifications

Education: High School Graduate or equivalent required.

A minimum of two years' experience performing a broad range of duties with an Admissions or Pre-Admissions Department required.

Preferred Experience

• Knowledge of Medical terminology preferred
• Knowledge of insurance verification preferred
• Experience working with Excel and databases
• Previous experience within a physical rehabilitation setting preferred