Admissions Coordinator

Riverside Recovery Of Tampa; Tampa (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

Riverside Recovery seeks an Admissions Coordinator in Tampa to communicate program information and manage admissions processes from inquiry through intake. The role emphasizes fast response times, excellent customer service, and accurate CRM documentation in Salesforce.

You will assess clients for suitability, verify insurance benefits, greet new clients, and coordinate referrals with partner agencies while maintaining interdepartmental relationships and meeting census objectives.

Qualifications

• High school diploma or GED, or associates degree or higher in a related field preferred.
• 2-4 years' experience in a medical/healthcare or sales setting required; 5 years preferred.
• Must have analytical skills.
• Must have knowledge of insurance providers and services covered.
• Strong customer service experience in a professional office setting required.

Responsibilities

• Complete pre-assessments and obtain medical/clinical approval for all incoming clients.
• Greet new admissions and complete intake paperwork promptly.
• Maintain CRM documentation in-house; coordinate with referral partners.
• Respond to inbound calls promptly and manage admissions process from inquiry to intake.
• Attend departmental meetings and participate in ongoing training.

Skills

Analytical skills

Customer service

Insurance knowledge

Communication skills

Education

High school diploma or GED, or Associates degree or higher in Accounting, Psychology, Social Work, Health Care Administration or Business Administration preferred

Tools

Salesforce

Job description

Job Details: Job Location: Tampa, FL 33603, Salary Range: $50,000.00 - $55,000.00 Salary

Position Summary

The Admissions Coordinator is responsible for communicating Riverside Recovery’s program information regarding admissions. Manage admissions with a primary focus on increasing admissions thorough continuously improving customer service, faster call response time, improved efficiencies and ongoing improvement through training.

Essential Duties and Responsibilities

• Responsible for completing Pre-Assessments and obtaining Medical/Clinical approval for all incoming clients
• Working knowledge of what is offered in each Level of Care offered at Riverside Recovery and all amenities available to clients
• Acute attention to detail
• Responsible for promptly answering all inbound departmental phone calls via CTM
• Greet all new admissions promptly and complete intake process/paperwork for clients
• Identifies, builds, and maintains relationships with key referral partners
• Manages all client related communication and CRM documentation in house and, if requested, remotely, via Riverside provided cell phone and laptop. Depending on the shift scheduled, communication may fall outside of regular business hours (including nights and weekends).
• Able to assess client for any potential harmful tendencies requiring immediate action
• Provide referrals for all clients not appropriate for the facility
• Ability to convert a general inquiry to an admission by managing the process from first call to intake
• Ability to multi-task, work independently with minimal supervision, and problem solve through a variety of scenarios
• Ability to make quick, important, and educated decisions on admits that affect other departments and the flow of the company
• Responsible for helping drive growth with regard to census/revenue. Under the direction of the Director of Admissions, works to meet census objectives.
• Builds and maintains productive interdepartmental relationships
• Ability to communicate with people at all levels of the organization, including executive management, middle management, patients, and those affiliated with external agencies
• Documents each call/referral and all conversations in Salesforce
• Conduct tours with potential clients and families
• Coordinates transportation when applicable
• Conducts daily follow-up calls as appropriate
• Logs all pertinent shift activity in shift report
• Update and maintain all Admissions related Microsoft Office docs
• Participates in ongoing training as appropriate
• Participates in all mandatory departmental meetings
• Obtains/completes insurance verification for all incoming clients and possesses ability to review benefits with potential clients and families
• Maintains list of all available referral resources
• Be on call during scheduled times
• Assist in training to new department employees (if requested by Director of Marketing & Admissions)
• Other duties as needed

Full time Eligible Benefits

• Health Insurance
• Dental
• Vision
• 401- K
• Life Insurance
• Disability
• Critical Illness
• Hospital Indemnity/Accident plan
• Legal plan

Employer Paid Benefits

• EAP
• $10,000 life insurance
• $10,000 Short term Disability

Qualifications

• High school diploma or GED, or Associates degree or higher in Accounting, Psychology, Social Work, Health Care Administration or Business Administration preferred
• 2-4 years' experience in a medical or healthcare or sales setting - required; 5 years preferred
• Must have analytical skills
• Must have knowledge of insurance providers and services covered
• Strong customer service experience working in a professional office setting required