Admissions Intake Auditor

Empath Health; West Palm Beach (FL); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits

5+ weeks PTO

Tuition reimbursement

Growth opportunities

Job summary

Trustbridge Hospice, a member of Empath Health, seeks an Admission Intake Auditor in West Palm Beach to review and audit admissions, process referrals, and maintain compliant records. The role supports a compassionate, patient-centered intake that aligns with our Full Life Care mission.

Ideal candidates have an Associate degree and 3+ years in healthcare administration, auditing, or customer service, with strong attention to detail and communication.

Qualifications

• Strong attention to detail in auditing admissions and documentation.
• Clear, professional communication with patients, families and staff.
• Excellent organizational skills to manage multiple referrals.
• Proficient computer skills for records and reporting.
• Empathy and compassionate approach aligned with hospice care.

Responsibilities

• Review and audit admissions to ensure completeness and compliance.
• Process new referrals accurately for timely intake.
• Identify missing or inaccurate information and coordinate follow-up.
• Maintain accurate records per policies and requirements.
• Collaborate with intake and care teams to support patient experience.

Skills

Attention to detail

Communication skills

Organization

Computer skills

Empathy

Education

Associate degree preferred

Job description

Trustbridge Hospice, a member of Empath Health, is seeking a compassionate and customer-focused Admission Intake Auditor to join our team in West Palm Beach.This full-time position works Monday through Friday, 9:30 a.m. – 6:00 p.m., supporting the admissions process and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions.Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.What You’ll DoReview and audit admissions to ensure completeness, accuracy, and compliance with regulatory standards and agency guidelines.Process new referrals accurately and efficiently to support a timely and seamless intake process.Identify missing, incomplete, or inaccurate information and coordinate appropriate follow-up to resolve documentation issues.Maintain accurate records and documentation in accordance with organizational policies and established requirements.Collaborate with intake and interdisciplinary team members to promote accuracy, compliance, and a positive patient and family experience.Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.Why Join Empath Health?Fair, Competitive Pay: Your work has value, and we reward it.Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full LifeGrowth That Lasts: Advance through education, training, and tuition reimbursement.A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.What You’ll NeedAssociate degree preferred.Three (3) years of experience in healthcare administration, auditing, and customer serviceMust have a strong attention to detail.Knowledge of hospice or home health programs preferred, with willingness to develop clinical understanding.Ability to handle a fast paced environment.Organized, flexible, self-motivated with the ability to communicate with all levels of the medical team. Ability to develop HPBC clinical knowledge base.Strong communication, organization, and computer skills.Unified in empathy, we serve our communities through extraordinary Full Life Care for All.Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (\"ADA\"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail] Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.