Admissions Care Partner - West Palm Beach

Empath Health; West Palm Beach (FL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Paid time off (5+ weeks)

Tuition reimbursement

Mission-driven culture

Job summary

Trustbridge Hospice, part of Empath Health, is seeking an Admissions Care Partner for our West Palm Beach team. This on-site, full-time role follows a Tue–Sat 8:30 a.m. to 5:00 p.m.

schedule, guiding patients and families through admissions with compassionate support. Join a nonprofit network delivering Full Life Care across Florida, with a focus on continuity of care and responsive service during a critical stage of life.

Qualifications

• Bachelor's degree preferred in health related or human services.
• 3–5 years of experience in customer service/referral in healthcare or community settings.
• Strong understanding of medical terminology preferred; hospice experience desirable.
• Ability to communicate physical and psychosocial needs of patients and families.
• Organized, flexible, self-motivated; communicate to all levels of a medical team.
• Able to work independently with minimum supervision and meet deadlines.

Responsibilities

• Present our hospice program and continuum of care to families/patients and facilitate admissions.
• Process referrals, calls, obtain signed consents, and complete non-nursing documentation.
• Assist admissions from Intake to the Field while upholding Trustbridge values.
• Coordinate plan of care and respond to patient needs as a problem solver.
• Articulate continuum of care and guide families to necessary services.
• Represent the organization and ensure continuity of care for patients and families.

Skills

Customer service

Referral coordination

Medical terminology

Communication

Organization

Independence

Education

Bachelor's degree preferred

Job description

Trustbridge Hospice, a member of Empath Health, is seeking a compassionate Admissions Care Partner to join our team in West Palm Beach. This position is onsite and full-time. Working in our affiliated hospitals throughout North Palm Beach County, this role follows a Tuesday through Saturday schedule, 8:30 a.m. - 5:00 p.m., helping ensure patients and families receive a smooth, supportive experience during an important stage of care.

Since 1978, Trustbridge Hospice has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness.

What You’ll Do

• Present our hospice program and continuum of care in a positive manner to the families/patients and facilitate timely admissions.
• Process pending referrals, pending list phone calls, obtain signed consents, and complete non-nursing documentation in a healthcare setting.
• Assisting with the admissions process from Intake to the Field and responding to patient needs by representing the Trustbridge values.
• Functions as a problem solver and facilitator with the principle objective of providing continuity of care to meet the needs of patients and families.
• Assists with coordinating the plan of care and treatment (in person or telephone) for hospice appropriate patients and their families.
• Able to articulate all components of the organization's continuum of care, guiding patients and families to necessary services.

Why Join Empath Health?

• Fair, Competitive Pay: Your work has value, and we reward it.
• Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
• Growth That Lasts: Advance through education, training, and tuition reimbursement.
• A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.

What You’ll Need

• Bachelor's Degree preferred (in health related or human services field).
• 3 to 5 years of experience in customer service/referral representative in healthcare and/or community settings.
• Strong understanding of medical terminology preferred. Hospice experience highly desirable.
• Must possess ability to communicate physical and psychosocial needs of patients and families.
• Organized, flexible, self-motivated with the ability to communicate to all levels of a professional medical team.
• Able to work independently with minimum supervision. Works effectively under stress and under deadlines.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All. Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person - body, mind, and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact [e-mail].

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