Admissions & Insurance Intake Specialist

PruittHealth; Albany, Northern (GA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

PruittHealth is seeking an Intake Coordinator to convert referrals into admissions by completing the intake process and delivering strong customer service. The role emphasizes efficient eligibility determination, insurance verification, and accurate data handling to support timely admissions.

The position focuses on coordinating with referral sources, ensuring timely filing, and maintaining diligent communication with insurers and care teams to facilitate smooth admission workflows.

Qualifications

• 2+ years' experience in related role
• Proficient in Microsoft Office, Word & Excel
• Understanding of patient compliance issues, Medicare, Medicaid and Commercial Insurance
• Excellent communication skills and customer service
• Familiarity with Medical Terminology
• Experience working in a call center environment
• Ability to multi-task, problem solve and demonstrate critical thinking skills.

Responsibilities

• Complete financial clearance for referrals by determining eligibility.
• Process referrals to pre-qualify patients efficiently.
• Verifies all primary and secondary insurance information for all incoming patients including coverage, benefit maximums and co-insurance/co-payment.
• Determine effective and termination dates, type of plan, and provider network status.
• Load all patient demographic insurance and benefit information into appropriate software system.
• Communicates effectively with referral sources and team members to support partnerships with the sales team.

Skills

Customer service

Communication skills

Call center experience

Microsoft Office

Medical terminology

Job description

PruittHealth is seeking an Intake Coordinator to convert referrals into admissions by completing the intake process and delivering strong customer service. The role emphasizes efficient eligibility determination, insurance verification, and accurate data handling to support timely admissions.

The position focuses on coordinating with referral sources, ensuring timely filing, and maintaining diligent communication with insurers and care teams to facilitate smooth admission workflows.