Admissions Crew Member: Campus Tours & Front Desk

millersville university; Millersville (Lancaster County); On-site; USD 11,000 - 15,000; Full time

Job summary

Millersville University is seeking a CREW Member for the Office of Admissions. The position supports daily operations, leads campus tours for prospective students and families, staffs the front desk, and assists with recruitment events and social media engagement.

This student role emphasizes confidentiality, strong communication, and teamwork, with a focus on delivering excellent service. Up to 20 hours per week, primarily weekday hours, with occasional Saturdays; background clearances are

Qualifications

• Crew members must maintain strict confidentiality and provide excellent customer service.
• Strong communication skills and professionalism in all interactions are required.
• Proficiency in Microsoft Office; maintain at least a 2.25 GPA and remain enrolled for at least one year beyond the application term.
• Must complete three required clearances (PA Criminal Background, Child Abuse History, FBI Fingerprinting).

Responsibilities

• Lead engaging campus tours for prospective students, families, and visitors.
• Staff the Admissions front desk and provide excellent customer service to guests.
• Answer and direct phone calls, emails, and general inquiries.
• Assist with the day-to-day operations of the Office of Admissions.
• Support recruitment efforts by sharing information about Millersville University programs, campus life, and student experiences.
• Participate in approximately five Saturday recruitment events throughout the year.

Skills

Customer Service

Communication

Confidentiality

Teamwork

Professionalism

Microsoft Office

Education

GPA requirement 2.25

Tools

Microsoft Office

Job description

Millersville University is seeking a CREW Member for the Office of Admissions. The position supports daily operations, leads campus tours for prospective students and families, staffs the front desk, and assists with recruitment events and social media engagement.

This student role emphasizes confidentiality, strong communication, and teamwork, with a focus on delivering excellent service. Up to 20 hours per week, primarily weekday hours, with occasional Saturdays; background clearances are