Student Aide - Financial Aid Front Desk (Flexible Hours)

Millersville University; Millersville (Lancaster County); Sur place; USD 15 000 - 18 000; Temps partiel

Résumé du poste

Millersville University is seeking student workers for the Office of Financial Aid, Customer Service, Spring 2026. The role offers a starting pay rate of $11.00 per hour and up to 20 hours per week with flexible hours between 8:00 am and 4:30 pm, Monday through Friday.

The position emphasizes confidentiality of student information, strong communication, and a welcoming office environment. Responsibilities include answering inquiries, greeting visitors, facilitating contact with staff, and

Qualifications

• Must be dependable, arrive on time for scheduled shifts and communicate about scheduling conflicts or absences.
• Respect student privacy and keep personal and financial aid information confidential.
• Communicate clearly and professionally in person and over the phone.
• Be comfortable asking questions and seeking help when unsure how to handle something.

Responsabilités

• Monitor and respond to general inquiries in the Financial Aid email inbox.
• Greet visitors, answer phones, take messages, and direct students and families to the appropriate staff or resources.
• Contact students by phone or email regarding outstanding financial aid requirements.
• Provide general financial aid information and assistance.
• Scan and index documents in the OnBase imaging system.
• Sort, date-stamp, organize, and distribute documents to the appropriate staff members.
• Assist with data entry, filing, assembling mailings, and other routine office tasks.
• Help maintain an organized and welcoming front office environment.
• Assist with special projects and other office needs as they arise.
• Perform other duties as assigned.

Connaissances

Customer service

Communication

Teamwork

Attention to detail

Outils

OnBase

Description du poste

Millersville University is seeking student workers for the Office of Financial Aid, Customer Service, Spring 2026. The role offers a starting pay rate of $11.00 per hour and up to 20 hours per week with flexible hours between 8:00 am and 4:30 pm, Monday through Friday.

The position emphasizes confidentiality of student information, strong communication, and a welcoming office environment. Responsibilities include answering inquiries, greeting visitors, facilitating contact with staff, and