CREW Member - Office of Admissions

millersville university; Millersville (Lancaster County); On-site; USD 11,000 - 15,000; Full time

Job summary

Millersville University is seeking a CREW Member for the Office of Admissions. The position supports daily operations, leads campus tours for prospective students and families, staffs the front desk, and assists with recruitment events and social media engagement.

This student role emphasizes confidentiality, strong communication, and teamwork, with a focus on delivering excellent service. Up to 20 hours per week, primarily weekday hours, with occasional Saturdays; background clearances are

Qualifications

• Crew members must maintain strict confidentiality and provide excellent customer service.
• Strong communication skills and professionalism in all interactions are required.
• Proficiency in Microsoft Office; maintain at least a 2.25 GPA and remain enrolled for at least one year beyond the application term.
• Must complete three required clearances (PA Criminal Background, Child Abuse History, FBI Fingerprinting).

Responsibilities

• Lead engaging campus tours for prospective students, families, and visitors.
• Staff the Admissions front desk and provide excellent customer service to guests.
• Answer and direct phone calls, emails, and general inquiries.
• Assist with the day-to-day operations of the Office of Admissions.
• Support recruitment efforts by sharing information about Millersville University programs, campus life, and student experiences.
• Participate in approximately five Saturday recruitment events throughout the year.

Skills

Customer Service

Communication

Confidentiality

Teamwork

Professionalism

Microsoft Office

Education

GPA requirement 2.25

Tools

Microsoft Office

Job description

Please see Special Instructions for more details.

Course schedule required. Resume and Cover Letter optional.

Position Information

Requisition Number

Requisition Number Stu851P

Position Type

Position Type Student Worker

Department

Department Department of Student Workers

Job Title

Job Title CREW Member - Office of Admissions

Classification

Classification Student Worker

Pay Rate

Pay Rate $9.50

Position Summary Information

Hours per week Up to 20 Hours

Days Worked

Days Worked Flexible, primarily weekdays with occasional Saturdays

Hours/Shift worked Varied, work hours will typically occur during office hours Mon-Fri 8am-4:30pm

Job Summary/Basic Function

The Office of Admissions employs a team of student workers, known as the Crew, to support the day-to-day operations of the office. Crew members play an important role in the recruitment of prospective students by helping showcase what the Millersville University experience is like. Primary responsibilities include leading campus tours, answering phones, staffing the front desk, assisting with approximately five Saturday recruitment events throughout the year, and engaging with prospective students through social media platforms such as CampusReel and ZeeMee.

Required Qualifications

Crew members must demonstrate the ability to maintain strict confidentiality, provide excellent customer service, and work effectively both independently and as part of a team.

Applicants should display an enthusiastic and positive attitude toward Millersville University, possess strong communication skills, and maintain professionalism in all interactions.

Proficiency in Microsoft Office is also required. Crew members must maintain at least a 2.25 GPA (both cumulative and per semester) and intend to remain enrolled at Millersville University for at least one year beyond the application term.

Must complete 3 required clearances (PA Criminal Background, Child Abuse History, and FBI Fingerprints).

Preferred Qualifications

Previous experience in customer service, recruitment, or a related field; bilingual or multilingual abilities; completion of at least one year at Millersville University; and familiarity with the university’s campus, academic programs, and student activities.

Job Duties

• Lead engaging campus tours for prospective students, families, and visitors
• Staff the Admissions front desk and provide excellent customer service to guests
• Answer and direct phone calls, emails, and general inquiries
• Assist with the day-to-day operations of the Office of Admissions
• Support recruitment efforts by sharing information about Millersville University programs, campus life, and student experiences
• Participate in approximately five Saturday recruitment events throughout the year (e.g., open houses and visit days)
• Engage with prospective students through social media platforms such as CampusReel and ZeeMee
• Maintain professionalism while representing Millersville University to prospective students and families
• Perform additional office or event support tasks as assigned

Working Conditions and Physical Effort

• Be able to walk or stand for extended periods of time.
• Be able to work outdoors in weather conditions.
• Occasionally lift or move objects weighing up to 20 pounds.
• Be able to sit and use a computer for the length of the shift.

Posting Open Date

11/09/2026

Posting Close Date

04/19/2027

Special Instructions to Applicants

• * Are you currently attending Millersville University or will be at the time of employment?
  • Yes
  • No
• * What is your current major/minor?

  (Open Ended Question)

• * What year do you anticipate graduating from Millersville University?

  (Open Ended Question)

• * What days/hours are you available to work?

  (Open Ended Question)

• * Are you available to work weekends?
  • Yes
  • No
• * Are you currently on Millersville University Student Payroll?
  • YES - I have another job on campus and am in the student payroll system.
  • IN PROCESS - I am in the process of completing new hire paperwork with the Student Payroll Office for another job on campus.
  • No.
• * This position requires that you complete three background clearances (PA Criminal Background, Child Abuse History, and FBI Fingerprinting). If you are selected for this position, do you currently hold these clearances through previous employment or educational purposes, or would you need to complete them?

  (Open Ended Question)