Admissions Concierge: Welcoming & Coordinating Care

(Trellis Centennial) Lychee Holdings, LLC; United States; On-site; USD 42,000 - 56,000; Full time

Job summary

PACS is seeking an Admissions Assistant to support the admissions process for new residents and their families. The role collaborates with interdisciplinary teams to ensure smooth and empathetic admissions, coordinate pre-admission steps, and maintain compliant records.

Ideal candidates bring prior admissions or healthcare experience, knowledge of Medicare/Medicaid processes, and strong communication, organization, and confidentiality.

Qualifications

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication

Interpersonal skills

Customer service

Organizational skills

Confidentiality

Tools

Microsoft Office

EHR systems

Job description

PACS is seeking an Admissions Assistant to support the admissions process for new residents and their families. The role collaborates with interdisciplinary teams to ensure smooth and empathetic admissions, coordinate pre-admission steps, and maintain compliant records.

Ideal candidates bring prior admissions or healthcare experience, knowledge of Medicare/Medicaid processes, and strong communication, organization, and confidentiality.