Admissions Concierge: Healthcare Onboarding & Outreach

PACS Group; Long Beach (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

PACS Group in Long Beach, CA seeks an Admissions Assistant to support the Admissions Coordinator and collaborate with nursing, social services, and admin staff to ensure a smooth admissions experience for new residents and their families.

This role handles initial contacts, schedules admissions, verifies insurance, maintains records, and assists with tours, documentation, and transfers while upholding confidentiality and high customer-service standards in a healthcare setting.

Qualifications

• Prior experience in admissions, healthcare, or long-term care setting preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication

Interpersonal skills

Customer service

Organizational skills

Confidentiality

Microsoft Office

EHR systems

Tools

Microsoft Office

EHR systems

Job description

PACS Group in Long Beach, CA seeks an Admissions Assistant to support the Admissions Coordinator and collaborate with nursing, social services, and admin staff to ensure a smooth admissions experience for new residents and their families.

This role handles initial contacts, schedules admissions, verifies insurance, maintains records, and assists with tours, documentation, and transfers while upholding confidentiality and high customer-service standards in a healthcare setting.