Admissions Call Center Specialist

Education Affiliates; Baltimore (MD); A distancia; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Talentify in Baltimore, MD is seeking a frontline Admissions Information Specialist to handle incoming calls about EA schools. You will relay campus information, guide prospective students, and uphold a professional image over the phone.

The role emphasizes accurate program details, student services, and financial considerations. The position requires basic PC skills, persuasive communication, and the ability to multitask under deadlines while ensuring high-quality service to prospective

Formación

• Persuasive communication skills required.
• Typing proficiency 20–25 wpm expected.
• Previous call center or customer service experience preferred.
• Ability to learn customer service applications.
• Demonstrated integrity and professional conduct.
• Strong multitasking and time-management abilities.
• Comfort interacting with prospective students.
• Basic PC skills to use standard software.

Responsabilidades

• Transfers phone calls to appropriate campus.
• Provides information about campuses.
• Maintains a professional company image through phone interaction.
• Accurately portrays educational programs, outcomes, student services, and financial considerations.
• Organizes workflow to meet departmental goals.
• Meets all quality standards.
• Maintains regular and reliable attendance.

Conocimientos

Persuasive communication

Typing 20-25 wpm

Customer service experience

Multitasking

Integrity

Prospective students interactions

Basic PC skills

Educación

High School Diploma or GED

Descripción del empleo

Talentify in Baltimore, MD is seeking a frontline Admissions Information Specialist to handle incoming calls about EA schools. You will relay campus information, guide prospective students, and uphold a professional image over the phone.

The role emphasizes accurate program details, student services, and financial considerations. The position requires basic PC skills, persuasive communication, and the ability to multitask under deadlines while ensuring high-quality service to prospective